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# IT Admin & Support H/F

- **Company:** Bienvenue Chez Infinite Orbits
- **Location:** Toulouse, France (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Proxmox, Microsoft Windows, Active Directory, Antivirus Softwares, Backup Devices, Bash Shell, Business Software, Cloud Computing, Configuration Management, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Monitoring of Systems, Integrated Development Environments, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Linux Servers, Nagios, Network Architecture, Routing, Network Administration, Network Protocols, Office Suite, Windows PowerShell, Remote File Sharing, Software Engineering, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Zabbix, Wi-Fi Technology, Scripting, Google Cloud, Bot Deployment and Monitoring, Peripherals, Firewalls (Computer Science), Odoo, Information Technology, Vmware
- **Published:** July 23, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/81567758.html

## About the Role

RequirementsDegree (Bac +2 to Bac +5) in IT, computer science, networks, or equivalent.3+ years of experience in IT support and/or systems and network administration.Proficiency in Windows and Linux environments, Active Directory, network protocols (TCP/IP, DNS, DHCP), and firewalls.Experience with virtualization (VMware, Proxmox), backup solutions, and endpoint security tools.Understanding of cybersecurity principles and ISO practices.Strong service mindset, communication skills, reactivity, and ability to prioritize effectively.Fluent in French; technical English proficiency.Good to have:Experience in regulated/high-security sectors (e.g. defense, aerospace).Familiarity with scripting (PowerShell, Bash), automation, and monitoring tools (e.g. Zabbix, Nagios).Exposure to PLM, configuration management systems, or software development environments.Familiar with ERP (Odoo, ...), * Degree (Bac +2 to Bac +5) in IT, computer science, networks, or equivalent.

 * 3+ years of experience in IT support and/or systems and network administration.
 * Proficiency in Windows and Linux environments, Active Directory, network protocols (TCP/IP, DNS, DHCP), and firewalls.
 * Experience with virtualization (VMware, Proxmox), backup solutions, and endpoint security tools.
 * Understanding of cybersecurity principles and ISO practices.
 * Strong service mindset, communication skills, reactivity, and ability to prioritize effectively.
 * Fluent in French; technical English proficiency.

Good to have:

 * Experience in regulated/high-security sectors (e.g. defense, aerospace).
 * Familiarity with scripting (PowerShell, Bash), automation, and monitoring tools (e.g. Zabbix, Nagios).
 * Exposure to PLM, configuration management systems, or software development environments.
 * Familiar with ERP (Odoo, ...)

## Description

We are looking for an IT Admin & Support to handle both day-to-day user support (N1/N2/N3 helpdesk) and the administration of the company's IT infrastructure. This hybrid role - split equally between helpdesk and systems administration - is critical in a demanding space systems environment. You will be the go-to IT contact for all internal teams, while actively contributing to the availability, performance, and security of our infrastructure., Handle first-level support (N1): common incidents, password resets, workstation issues, printers, and office software.

 - Resolve N2 tickets: advanced diagnostics, network troubleshooting, configuration issues, and access rights management.
 - Escalate to N3 for complex issues involving servers, virtualization, or network equipment.
 - Manage and prioritize tickets using an ITSM tool (creation, tracking, resolution, closure, reporting).
 - Handle user onboarding and offboarding: provisioning and revoking access (AD, email, VPN, business applications).
 - Deploy and configure workstations (images, software, peripherals) on both Windows and Linux environments.
 - Run internal training sessions and awareness programs on IT best practices and cybersecurity.

 2. Systems and Network Administration

 - Administer and maintain Windows and Linux servers, user workstations, and associated services (file sharing, backups, antivirus, Active Directory).
 - Manage local and cloud infrastructure (Microsoft 365, Google Cloud, or equivalent).
 - Administer network infrastructure: switches, firewalls, VPNs, Wi-Fi, VLANs, routing.
 - Monitor system performance, availability, and usage; plan upgrades and capacity expansion.
 - Maintain IT asset inventory and manage the hardware/software lifecycle.
 - Manage virtualization environments (VMware, Proxmox) and backup solutions.

 3. Documentation and Continuous Improvement

 - Draft and maintain IT procedures, user guides, and technical documentation.
 - Contribute to the helpdesk knowledge base (FAQs, resolution guides, tutorials).
 - Propose improvements to tools, processes, and service levels (SLA/OLA)., Bash
Anglais
Windows
Logiciels de protection-sécurité des données et du réseau
PowerShell
Sauvegarde des données
Linux
Wi-Fi
Access
Création d'une base documentaire
Zabbix
VPN
Logiciels de gestion du cycle de vie des produits (PLM-SGDT)
VMWare
VLAN
Scripting
TCP/IP
Nagios
Pare-feu
Automation
Monitoring
DHCP


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