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# Helpdesk Coordinator VA2816

- **Company:** Anabas
- **Location:** Darlington, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** July 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=81c839f12ee392f5

## About the Role

Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do., Previous office experience in a similar role
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Strong communication skills, able to manage customer expectations
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Excellent organisational skills with the ability to prioritise effectively
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Confident IT user (Microsoft Office, email, CAFM systems, or similar)
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A positive team player with a flexible, can-do approach
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Reliable, self-motivated, and committed to delivering work to a high standard

## Description

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly., *
Monitor and manage the helpdesk and client inboxes
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Answer incoming calls in a friendly, professional manner
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Log, update, and close jobs on QFM
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Keep clients and colleagues informed on ongoing issues
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Book travel and accommodation as required
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Order materials and goods online
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Raise purchase orders on Sage200
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Liaise with engineers, subcontractors, and site-based teams
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Schedule callouts and planned preventative maintenance (PPM) works
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Provide cover for the on-call rota when required
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Attend site visits if necessary


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