> Markdown version of [/jobs/ext/1394294-tier-2-msp-support-technician](https://www.wearedevelopers.com/jobs/ext/1394294-tier-2-msp-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 - MSP Support Technician - **Company:** ZYIS DIGITAL LLC - **Location:** Hollywood, FL, United States - **Experience:** Starter - **Salary:** $48,922.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Business Software, Cyber Security, Computer Networks, Data Integrity, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Cables, QuickBooks (Software), Azure Active Directory, Software Deployment, Virtual Local Area Networks, Software Vulnerability Management, Wi-Fi Technology, Network Routers, Peripherals, Firewalls (Computer Science), Microsoft InTune, SentinelOne Expertise, Unified Endpoint Management - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d45996f9a4e4513e ## About the Role Full Circle MSP is seeking an experienced and motivated Level 2 Technician to join our growing team. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capacity to handle a wide variety of IT tasks across multiple client environments. This role requires hands-on support, remote troubleshooting, project deployments, and the ability to work independently while providing exceptional customer service., * 1-3 years of IT support experience, preferably in a Managed Service Provider (MSP) environment. * Strong knowledge of Office 365, Azure AD, and Intune administration. * Familiarity with networking concepts (DNS, DHCP, VPNs, VLANs, firewalls) * Understanding of cybersecurity practices, patching, and vulnerability management. * Excellent written and verbal communication skills with a customer-first mindset. * Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment. Physical & Other Requirements * Ability to lift up to 25 pounds (PCs, networking gear, UPS units, etc.). * Must have a valid driver's license and a clean driving record. * Must have reliable personal transportation for traveling to client sites. * Willingness to participate in an on-call rotation when required. ## Description * Provide advanced troubleshooting and support for Office 365, Microsoft 365, and Azure environments. * Assist with Intune device management, including enrollments, policies, compliance, and application deployments. * Configure, maintain, and support Windows Servers, Active Directory, Group Policy, and related infrastructure. * Handle PC installations, imaging, and deployments using tools such as MEM (Microsoft Endpoint Manager) and other deployment solutions. * Work with network equipment (firewalls, switches, routers, Wi-Fi solutions such as UniFi and similar platforms). * Assist with backup solutions (on-prem and cloud) and ensure data integrity across client systems. * Support line-of-business applications, including EMR/EHR (healthcare), QuickBooks, and other industry-specific tools. * Troubleshoot and support peripherals such as printers, scanners, copiers, and medical devices (EKG machines, ultrasound systems, etc.). * Provide on-site and remote support for clients, ensuring quick turnaround on tickets. * Maintain detailed documentation of work performed in company systems (ticketing, asset management, client records). * Assist with network cabling, rack organization, and hardware installations as needed. * Collaborate with senior engineers on larger projects such as server migrations, cloud transitions, cybersecurity implementations, and system upgrades. * Monitor and respond to alerts from RMM and EDR tools (Syncro, Ninja, SentinelOne, Guardz, Huntress, etc.). * Maintain client satisfaction by following up on open issues and ensuring timely resolution. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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