> Markdown version of [/jobs/ext/1394406-support-technician](https://www.wearedevelopers.com/jobs/ext/1394406-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician - **Company:** LCPtracker, Inc. - **Location:** New Braunfels, TX, United States - **Salary:** $43,680.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Computer Literacy, Computer Terminals, Desktop Computing, Web Applications, Computer Equipment - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c876c5319c5beeef ## About the Role While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms. Ability to lift and move up to 25 pounds., * High School Diploma or equivalent * Basic computer knowledge * Customer Service experience and knowledge * Ability to manage your assignments and meet deadlines ## Description Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism., * Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism. * Learn and be proficient in using and providing support for LCPtracker software and systems * Use multiple web applications simultaneously * Identify customer's needs, clarify information, research issues and provide solutions and/or alternatives * Build sustainable customer relationships and engage clients by going the extra mile * Assist customers with technical difficulties experienced with LCPtracker and escalate issues as appropriate * Use the company's CRM system, FreshService, to document all communication with customers * Follow-up with customers in regard to problems, concerns, and/or questions about current, outstanding and pending cases * Become knowledgeable about LCPtracker's software and services Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines., This is a Fulltime Non-Exempt position, reporting onsite to our New Braunfels, TX office. Working hours are Monday - Friday, 8am-5pm. Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours Monday -Friday. Days/hours worked subject to change and are dependent on the workload at the time. Travel There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our annual corporate Staff Retreat is required, which typically takes place in December. This event is a 2-3-day retreat. Attendance at LCPtracker Conference(s) as assigned. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)