> Markdown version of [/jobs/ext/1394511-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1394511-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician

- **Company:** Abacus
- **Location:** Honolulu, HI, United States
- **Salary:** $60,653.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Computer Network Operations
- **Published:** July 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9050675/it-service-desk-technician

## About the Role

CompTIA A+ Certification
Excellent customer service skills
Technical knowledge and experience

Security Clearance / Background Check:

Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you
Must be able to pass standard background check and drug screening

Hours: This is a 24/7/365 operation candidates must be willing to work rotating shifts

## Description

Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
Resolve problems with or without remote tools.
Consistently achieve First Contact Resolution performance metric.
Accurately document calls and cases.
Be aware of customer's time restraints and work within those time limits.
Keep customer aware of resolution steps if ticket needs to be dispatched.
Provide clients with problem reference numbers and request numbers.
Enter all troubleshooting/resolution steps into the trouble ticket.
Manage time and workload to meet predetermined service levels.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [How to Build for Decentralized Systems](https://www.wearedevelopers.com/videos/931-how-to-build-for-decentralized-systems)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Going Quantum: The future of the internet ...](https://www.wearedevelopers.com/videos/672-going-quantum-the-future-of-the-internet)
- [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)