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# Support Engineer I

- **Company:** Industrial Security Integrators, LLC
- **Location:** Herndon, VA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $82,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Linux, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Azure Active Directory, Remote Infrastructure Management, Software Engineering, Wi-Fi Technology, Gsuite, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9050077/support-engineer-i

## About the Role

ISI is looking for a proactive and customer-focused Support Engineer I to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171., This position requires applicants to have current, interim eligibility or previous security clearance.

 * Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
 * Interim clearances will be accepted for consideration.
 * All clearances are encouraged to apply.
 * by federal regulation.

Applicants without any of the above at this time due to contract requirements.

 * 2-4 years working in an IT Support Focused role (minimum)
 * CompTIA A+
 * ITIL 4 Foundation
 * Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
 * Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
 * Experience with Google Workspace, VPNs, DNS, and mobile device management.
 * Experience troubleshooting basic hardware & software issues
 * Experience utilizing ticketing systems and remote management tools
 * Strong communication, problem-solving, and time management abilities.
 * Ability to work both independently and collaboratively in a fast-paced setting.
 * Experience with Service Level Agreements (SLAs) and SOP creation.
 * Detail-oriented with a proactive approach to troubleshooting and continuous improvement.

## Description

* Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management.
 * Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.
 * Troubleshoot Windows, Mac, and Linux operating systems
 * Assist with setting up and configuring desktops, laptops, monitors, and other peripherals.
 * Perform end user management and account provisioning.
 * Diagnose and escalate network issues, including Wi-Fi and LAN connectivity.
 * Conduct proactive system health checks to maintain operational efficiency.
 * Work closely with team members to ensure efficient issue resolution.
 * Follow and enhance standardized processes and checklists to improve service quality.


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