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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Expert ACH Support Engineer - **Company:** Finastra - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Computing Platforms, Batch Processing, Unix, Software as a Service, Databases, Linux, Disaster Recovery, Middleware, Oracle Databases, Platform as a Service (PAAS), Queueing Systems, Release Management, Salesforce.Com, SQL Databases, Systems Integration, Transaction Data, Mttr - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=30fd9789d140bf44 ## About the Role SQL / Oracle Database * Ability to write and interpret SQL queries for troubleshooting and analysis * Experience working with Oracle databases, including schemas, tables, and audit data * Ability to analyze transactional data to support root cause analysis Application & Infrastructure Support * Experience supporting enterprise-scale, transaction-intensive production systems * Working knowledge of Linux / Unix environments (logs, processes, permissions) * Familiarity with application logs, batch processing, schedulers, and message queues Integration & Messaging * Understanding of system-to-system integrations, APIs, and file-based interfaces * Experience with messaging or middleware concepts (queues, retries, wait states) * Ability to trace end-to-end transaction flows across multiple internal and external systems Payments Domain Knowledge * Strong understanding of ACH, wire payments, and real-time payments (RTP / FedNow) * Knowledge of payment lifecycles, validations, queues, exceptions, and repair processes * Familiarity with compliance and risk controls, including OFAC, sanctions, fraud, and regulatory reporting impacts * Experience supporting environments with multiple third-party vendors (OFAC, Fraud, FX, network providers) Environment & Operations * Experience supporting regulated production environments with formal incident, problem, and change management processes * Understanding of release management, disaster recovery testing, and post-upgrade validation * Ability to work within SaaS / PaaS / hybrid hosting models , clearly distinguishing customer versus vendor responsibilities * Strong RCA skills, with emphasis on durable fixes and reduction of case reopens Knowledge Management & Automation Readiness * Ability to create and maintain reusable support knowledge * Ability to translate technical findings into clear, customer-usable documentation * Willingness to adopt and support AI-assisted support tools (guided triage, response suggestions, KA discovery) Preferred Qualifications * Experience with enterprise case management tools (e.g., SFDC) * Exposure to Payments platform DR exercises, upgrades, or change validation * Familiarity with case deflection analytics, automation, or workflow optimization ## Description The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization. This role provides advanced functional and technical support for Finastra Payments platforms, with a primary focus on NACHA (ACH) payments and FGPP (Global Payments Platform) . The role owns complex, high-impact customer issues end-to-end , reduces operational risk, contributes to backlog reduction, enables self-service and case deflection, and improves resolution quality. The engineer operates independently on complex issues, mentors junior engineers, and partners closely with Product, Engineering, and Infrastructure teams across regions., Customer & Case Ownership * Provide expert-level functional and technical support for Payments platforms, with emphasis on NACHA / ACH processing and FGPP flows * Own complex and high-severity customer issues across the full support lifecycle, including investigation, resolution, validation, and customer communication * Act as a senior escalation point for issues impacting customer operations and business continuity. Payments & Platform Expertise * Analyze and troubleshoot: + NACHA file creation, validation, settlement, returns, and exceptions + FGPP payment processing, message flows, routing, and operational controls * Understand the operational and compliance impact of payments issues and support customers accordingly Operational Excellence * Drive improvements in First Contact Resolution (FCR) and Mean Time to Resolution (MTTR) through accurate triage and strong root cause analysis * Identify repeat issues and collaborate with Product and Engineering teams on permanent fixes * Actively participate in backlog management , prioritizing aged, complex, and high-risk cases. Knowledge & Deflection Enablement * Create and maintain high-quality Knowledge Articles (KAs) for repeat issues, known errors, and standard operating procedures * Support self-service and case deflection initiatives by ensuring knowledge is clear, reusable, and consistently applied * Provide guidance and mentoring to less-senior engineers , enabling independent resolution and skill development. Cross-Functional Collaboration * Partner with Product, Engineering, Infrastructure, and Release teams to diagnose defects, validate fixes, and support deployments * Support disaster recovery exercises, upgrades, and change events , including testing and post-change validation ## Related Videos - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)