> Markdown version of [/jobs/ext/139468-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/139468-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Technician

- **Company:** Code
- **Location:** Fairfax, VA, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Business Software, Issue Tracking Systems, Servicenow
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e5e82449eac24091

## About the Role

Do you have experience in Customer communication?, We are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations., * Some technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.

 * Basic understanding of troubleshooting techniques for software or applications.
 * Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
 * Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.
 * Ability to work effectively in a team-oriented environment and follow documented procedures.
 * Eagerness to learn new applications and grow into higher-level support roles., * Must be able to obtain Sensitive Public Trust Clearance
 * Must be US Citizen or green card holder
 * Must have been in the county for the last 7 years

## Description

* Serve as the first point of contact for end-users requiring assistance with the designated application.
 * Respond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.
 * Troubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.
 * Provide clear, user-friendly guidance and training to non-technical users.
 * Maintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.
 * Collaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.
 * Monitor ticket queues and follow established Service Level Agreements (SLAs).
 * Participate in team meetings and contribute ideas for improving support processes.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)