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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Aditi Consulting - **Location:** Hershey, PA, United States - **Experience:** Experienced - **Salary:** $83,990.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Apple IOS, Application Packaging, Software Suite, Microsoft Azure, VoIP, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Operating Systems, Software Engineering, TCP/IP, Windows Desktop, Network Routers, Computer Network Technologies, Software Distribution, Information Technology - **Published:** July 23, 2026 - **Apply:** https://www.careerjet.com/job/us0f38e3f0e65e518a76945677a7bfaace/eaa ## About the Role * B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. * 3 years of relevant experience. * Experience working in the pharmaceutical industry and regulated environments. * Ability to handle multiple tasks in a fast-paced environment with strong attention to detail. * Expert knowledge of Microsoft Operating Systems. * Ability to identify root causes of incidents through clear and logical thought processes. * Expertise in installing, configuring, upgrading, and troubleshooting hardware and software components. * Experience with enterprise Anti-Virus technologies such as Trellix. * Goal-setting and change management skills. * Experience installing and configuring Windows-based applications using a software distribution tool. * Experience with enterprise Mobile Device Management technologies. * Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches. * Exceptional interpersonal skills for written and face-to-face communications. * Advanced experience with the Office 365 Admin Center and AzureAD, especially in Exchange Online Administration and troubleshooting. * Experience with Automox, SmartDeploy, and FreshService is a plus. * Strong experience with local Active Directory and Azure. Skills: * Ability to present formal and informal training and assistance to end users. * Experience with Apple iOS Systems. * Demonstrated project management skills. * Working knowledge of Microsoft Office 365 application suite administration. * Creative problem-solving skills for incidents and requests. * Understanding and adherence to systems security and control procedures. * Time management, scheduling, and task prioritization skills. * Desire to learn new technologies. * Outstanding customer service skills. ## Description We are seeking an experienced IT Support Specialist II to provide comprehensive desk-side and subject matter expert support for IT-related services in an office, clinical, and research laboratory setting. The role involves supporting and troubleshooting system and network issues, managing IT projects, and enhancing user satisfaction through effective problem-solving and technical support., * Provide desk-side support for IT services in various settings. * Support and troubleshoot system and network issues for end-users, laboratory IT, and VoIP equipment. * Recommend and test cost-effective technical system improvements. * Drive IT projects and deliverables with the Sr. IT Helpdesk Manager. * Proactively create corrective and mitigating steps to reduce future incidents and ticket volume. * Use an ITSM to manage incidents and requests, ensuring timely completion according to SLAs. * Manage Exchange Online, including mailboxes, distribution groups, and calendars. * Collaborate with internal departments to improve and create processes. * Work with internal departments and external vendors to implement new applications and services. * Participate in projects as a Subject Matter Expert for key technologies. * Contribute to internal IT documentation and create technical bulletins. * Assist users with activating and troubleshooting company-owned mobile devices. * Work with IT support teams for mission-critical issues and adhere to department escalation policy. * Operate desktop imaging solutions, application packaging, and configuration settings. * Support audio and visual equipment for conference rooms and educate employees in its use. * Identify, evaluate, promote, and implement customer support best practices. * Lead the testing, configuration, installation, and repair of IT-related equipment. * Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts. * Provide training and mentorship to new IT Helpdesk Technicians. * Decommission hardware and configure and troubleshoot network printers. * Participate in weekend on-call rotation as needed., Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri… + 1 month ago + ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)