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# Incident Commander (Remote)

- **Company:** AITA Consulting Services Inc.
- **Location:** Texas City, TX, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cloud Engineering, Computer Networks, Linux, Virtualization Technology, Cisco WebEx, Apache Spark, Kubernetes, Servicenow, Vmware
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us454d1347ad253f7a45af452f6ce603e0

## About the Role

We are seeking a Webex Incident Commander to lead real time incident management for Webex/Spark services. The role requires strong operational discipline, excellent communication skills, and the ability to manage high severity incidents through effective bridge handling and cross team coordination., * Strong hands on experience in Incident Management and Problem Management operations

 * Excellent bridge handling and stakeholder communication skills
 * Experience with ITSM tools (ServiceNow preferred)
 * Basic working knowledge of Cloud Architecture, Kubernetes, VMware, Linux, and computer networking

## Description

* Act as the Incident Commander for Webex/Spark services, leading Major Incident (IM) and Problem Management (PM) processes end to end.
 * Own and manage incident bridges, ensuring timely engagement, clear communication, and structured resolution.
 * Coordinate with engineering, platform, network, and external teams to restore services within defined SLAs.
 * Provide clear verbal and written communication to stakeholders, including incident updates, status reports, and post incident summaries.
 * Use ITSM tools (ServiceNow preferred) to log, track, and manage incidents and problem records.
 * Perform initial technical triage using knowledge of Virtualization, Cloud, Kubernetes, VMware, Linux, and Networking.
 * Drive root cause analysis (RCA) and ensure follow up actions are identified and tracked to closure.
 * Participate in continuous improvement of incident management workflows and operational readiness.


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