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# Application Support Analyst

- **Company:** Custom Computer Specialists
- **Location:** Hauppauge, NY, United States
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, JIRA, Microsoft Azure, Bash Shell, Business Software, Software as a Service, Cloud Computing, Data Integrity, Linux, Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Windows PowerShell, Standard Sql, Systems Integration, Wireless Networks, Scripting, Enterprise Software Applications, Wireless Devices, Information Technology, Splunk, Dynatrace, Servicenow
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96fcbd9866474aeb

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, We are seeking a detail-oriented Application Support Analyst to maintain, troubleshoot, and enhance business-critical applications. This role ensures optimal system performance, minimizes downtime, and provides technical support to end users., * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

 * Experience in application support, IT support, or a similar role
 * Strong troubleshooting and analytical skills
 * Knowledge of SQL and database management
 * Familiarity with operating systems (Windows/Linux)
 * Experience with ticketing systems (e.g., ServiceNow, Jira)
 * Understanding of ITIL processes (incident, problem, change management)
 * Strong communication and customer service skills
 * Experience with monitoring tools (e.g., Splunk, Dynatrace)
 * Basic scripting knowledge (Python, Bash, or PowerShell)
 * Knowledge of cloud platforms (AWS, Azure, or GCP)
 * Experience supporting SaaS or enterprise applications
 * Problem-solving mindset
 * Attention to detail
 * Ability to work under pressure and meet deadlines
 * Team collaboration
 * Adaptability and continuous learning
 * Exceptional and proven customer service skills.
 * Ability to troubleshoot and report on hardware and software problems.
 * Understanding of wireless devices, and process to connect them to a wireless network.
 * Excellent verbal and written communication skills.
 * Outstanding organizational and time management skills.
 * Well versed with Microsoft office Suite (Win and Mac versions).
 * Strong and consistent work ethic.

## Description

* Provide technical support for business applications and systems
 * Investigate, diagnose, and resolve application issues and incidents
 * Monitor system performance and proactively identify potential problems
 * Manage and respond to support tickets within agreed SLAs
 * Perform root cause analysis and implement long-term fixes
 * Collaborate with development teams to resolve bugs and deploy updates
 * Maintain application documentation, user guides, and support procedures
 * Support system integrations, APIs, and data workflows
 * Assist with system upgrades, patches, and releases
 * Ensure data integrity and security compliance
 * Perform other job-related duties as assigned


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