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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dispatch Operations & IT Systems Administrator - **Company:** The Ole Homeplace - **Location:** Glasgow, KY, United States - **Experience:** Experienced - **Salary:** $35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software as a Service, Program Optimization, Computer Literacy, System Configuration, Global Positioning Systems (GPS), Monitoring of Systems, Mobile Application Software, Routing, Power BI, Server Administration, Software Engineering, Systems Integration, Cloud Platform System, Tablet Computers, Information Technology, User Accounts - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0fdb486d04dbbd6e ## About the Role * 2+ years of experience in dispatch operations, IT, software administration, or systems support * Strong computer proficiency; comfortable learning and administering SaaS/cloud-based platforms * Excellent troubleshooting and problem-solving skills * Strong communication skills - able to train non-technical staff clearly * Detail-oriented, especially around scheduling, billing, and compliance-related data Preferred * Direct experience with NEMT/transportation dispatch software * Familiarity with NEMT industry operations, Medicaid transportation brokers, or healthcare transportation compliance * Experience with reporting/BI tools (Excel, Power BI, or similar) * Experience with GPS/telematics or fleet management systems ## Description We are a growing Non-Emergency Medical Transportation (NEMT) provider seeking a Dispatch Operations & IT Systems Administrator to manage our scheduling and dispatch software platform - the backbone of our scheduling, dispatch, billing, and fleet operations. This role is critical to keeping our transportation services running smoothly, efficiently, and in compliance with payer and regulatory requirements. You'll be the go-to person for dispatch operations, system configuration, troubleshooting, integrations, reporting, and training staff and drivers on the platform., Dispatch Operations & Platform Administration * Serve as the primary system administrator for our scheduling/dispatch software, including user accounts, permissions, and role setup * Configure and maintain trip scheduling, dispatch, and routing/optimization settings * Manage driver and vehicle profiles, availability, and mobile app (driver app) setup * Monitor system performance and troubleshoot day-to-day issues, escalating to the software vendor's support team when needed Billing & Integrations * Support billing workflows, including Medicaid broker integrations and claims/invoice exports * Manage integrations with accounting software, GPS/fleet tracking, and other third-party tools * Ensure trip data, mileage, and billing codes are accurate and properly synced Reporting & Data * Build and maintain operational reports (on-time performance, no-shows, driver utilization, revenue per trip, etc.) * Pull data for compliance audits, broker reporting, and management decision-making * Identify trends and flag data discrepancies Training & Support * Train dispatchers, schedulers, and drivers on proper use of the dispatch platform and driver mobile app * Create simple how-to guides/SOPs for common tasks * Act as first-line help desk for staff experiencing software issues System Optimization * Recommend and implement workflow improvements as the business scales * Stay current on platform feature updates and evaluate new tools/modules as needed * Support IT needs for related office systems (email, phones, tablets/hardware used by dispatch and drivers) ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Developers share the most interesting tech they ever built](https://www.wearedevelopers.com/magazine/266-developers-share-the-most-interesting-tech-they-ever-built)