> Markdown version of [/jobs/ext/1397370-configuration-management-specialist-it-tech-i](https://www.wearedevelopers.com/jobs/ext/1397370-configuration-management-specialist-it-tech-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Configuration Management Specialist (IT Tech I) - **Company:** Baltimore County - **Location:** Towson, MD, United States - **Experience:** Experienced - **Salary:** $74,318.0 - $96,491.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Tablet Computers, Microsoft InTune, Information Technology - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2c65a476d993ef70 ## About the Role Education: Possession of a High School Diploma or equivalent plus a minimum of two (2) years of technical and troubleshooting experience. Preferred Education: Bachelor's or Master's Degree in Information Technology or related field plus two (2) years of experience that includes equipment deployment. Knowledge, Skills, and Abilities (Entry-level) * Knowledge of Mobile Device Management with Microsoft Intune * Skill in technical troubleshooting and effective communication * Ability to work as a team, work with vendors outside of the organization, and collaborate with other departments. Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. ## Description * Oversee the government's mobile phone account and serves as a liaison between Verizon and other agencies. This includes starting and terminating phone lines, drafting quotes, authorizing phone purchases, improving account processes, and Verizon account administration. * Serve as resource for billing and account inquiries. * Maintain an inventory and two-year refresh plan of all mobile devices. * Order and house an inventory of new stock for refresh and emergency replacements. * Deploy cell phones to customers according to the refresh plan. Decommission old phones following best practices to ensure data is securely destroyed. * Administer the Mobile Device Management (MDM) solution in place for mobile devices. This includes enrolling and removing devices, building and applying configuration profiles, and researching and implementing enhancements or new solutions. * Troubleshoot advanced software and mechanical issues with phones and tablets. Provide analysis and solutions for common and trending issues. * Research future mobile technology and provide recommendation for device and accessory purchases. Provide guidance for application purchases and support. Devices will need to service a multitude of use case scenarios. * Protect county data and follow suggested practices for device encryption, loss prevention, stolen devices, and device disposal. * Develop and maintain documentation on departmental process, instructional guides, and communication. Keep a central repository of information that will need to be shared internally and externally. * Performs other duties as required (NOTE:) The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)