> Markdown version of [/jobs/ext/1397432-support-desk-engineer](https://www.wearedevelopers.com/jobs/ext/1397432-support-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Desk Engineer - **Company:** Kidwell Inc. - **Location:** Lincoln, NE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Windows Servers, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Data Logging - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae3e61bee4fe29be ## About the Role * Excellent problem-solving skills * Must be self-motivated * Extensive knowledge of PC hardware and software * Expert in Windows OS (Windows 8/ Windows 10) * Basic knowledge of server operating systems (Windows 2012) * Basic understanding of LAN / WAN technologies * Superior customer service and communication skills- ability to effectively communicate with both technical and non-technical users * Ability to thrive and help foster a positive team environment * Ability to multitask; prioritize and accomplish all given tasks in a timely manner * Escalate problems to appropriate teams where needed Position Requirements: * Bachelor's or Associate's Degree in related field or equivalent experience required * 2+ Years Service Desk experience or equivalent troubleshooting experience * CompTIA A+ , Microsoft MTA preferred, but not required ## Description At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo. We are currently accepting applications for an IT Service Desk Support Specialist to assist in supporting our technical staff and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The IT Service Desk Support Specialist is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction. Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff. Kidwell Core Values At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence. What You'll Do- * Provide the first line of technical support to Kidwell's clients and staff * Perform customer service duties, including remote, telephonic, and onsite support * Respond to inquiries from users and help resolve both software and hardware problems * Assist in scheduling and dispatch of technicians and engineers * Assist in diagnosing technical Tier 1 support issues in a timely manner * Assist in maintaining documentation for internal and external networks * Provide accurate and timely logging of problems and resolutions in appropriate systems * Deploy PC's and other IT equipment, as needed ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer)