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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Specialist (On-site Only) - **Company:** NU DYNAMICS LLC - **Location:** Rose Hill, KS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Network Administration, Cloud Services, Backup and Restore, User Administration, User Accounts - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a76b3912839ca982 ## About the Role * 1 year of help desk or desktop support experience. * Familiarity with Microsoft 365 environments. * Ability to work 7:00 AM - 3:30 PM, Monday-Friday, with overtime as needed. * High school diploma required; associate degree preferred. * Strong dependability, self-motivation, and customer-focused mindset. * Ability to communicate technical concepts clearly and understandably. * Must be able to lift 40lbs. * Ability to walk production floors, work from ladders or lifts, and perform hands-on physical tasks. * Must pass a background check as a condition of employment. Preferred Qualifications * A+, Network+, or Microsoft 365 Fundamentals certifications (preferred, not required). * Experience supporting hybrid office/manufacturing environments. * Basic understanding of device management, cloud services, or identity platforms. Work Environment * Mixed office and production floor support. * Requires walking, standing, lifting equipment, and occasional ladder or lift work. * Fast-paced, growth-oriented company with evolving infrastructure. Growth & Development This is a true junior role designed for someone eager to learn. The specialist will receive hands-on exposure and guided training across the company's infrastructure, including backup systems, network management, security tools, and operational workflows. The role provides a clear path toward more advanced responsibilities in systems administration or infrastructure support. ## Description The Junior IT Support Specialist provides first-line technical support across both office and production environments in a fast-paced, rapidly growing company. This role focuses on ticket triage, troubleshooting end-user issues, and assisting with account provisioning and device management. The specialist works closely with the Systems Administrator and IT Manager, gaining exposure to a wide range of infrastructure, tools, and operational processes., * Ticket triage - Diagnose and resolve issues related to software, operating systems, printers, user accounts, and general workstation problems. * User support - Provide friendly, effective assistance to employees across office and production floor environments. * Account provisioning - Assist with creating and managing user accounts in directory and cloud environments under guided supervision. * Device & system troubleshooting - Support desktops, laptops, mobile devices, and peripherals; perform basic network troubleshooting. * Documentation - Maintain accurate notes, ticket updates, and procedural documentation. * Collaboration - Work alongside the Systems Administrator and IT Manager on daily operational tasks and projects. * Occasional after-hours work - Participate in rare overnight or weekend work when operational needs require it. ## Related Videos - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)