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# Desktop and Education Support Specialist

- **Company:** OtterBase
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Image Management, Network Connections, Visual Technology, Software Troubleshooting, Peripherals, Information Technology, Laptops
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6036fc180f70ee03

## About the Role

* 2+ years of desktop or help desk support experience in a Windows and/or macOS environment.
 * Experience with Microsoft 365, Active Directory, and endpoint management or desktop imaging tools.
 * Hands-on experience supporting audio/visual or conference room technology.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to manage multiple priorities, maintain accurate documentation, and work independently or as part of a team.

## Description

We're seeking an Desktop Support Specialist to provide hands-on technical support for Windows and macOS environments. This role supports end users by troubleshooting hardware, software, network, and audio/visual technology while delivering excellent customer service., * Provide technical support for Windows and macOS desktops, laptops, peripherals, and mobile devices.

 * Troubleshoot hardware, software, network connectivity, and audio/visual equipment.
 * Configure, deploy, and maintain computers, monitors, printers, and other IT equipment.
 * Support conference room and presentation technology, including projectors and displays.
 * Respond to support requests both remotely and on-site while documenting issues and resolutions.
 * Assist with technology deployments, upgrades, and other IT projects.
 * Participate in occasional after-hours or weekend support as needed.


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