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# Deskside Support Technician - Greven

- **Company:** Cognizant
- **Location:** Wuppertal, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, Business Software, Microsoft Office, Break Fix
- **Published:** July 23, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=34f8506d25637781

## About the Role

Strong communication skills.
Proficiency in German to collaborate with German-speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
Strong analytical and troubleshooting abilities.
Solid understanding of Microsoft Windows Operating Systems .
Strong working knowledge of MS Office and standard business applications.
Excellent customer support and stakeholder-facing skills.
2-4 years of deskside or field support experience.
A+, MCP, MCSE or equivalent certifications (desired).
Technical Skills

Basic knowledge of:
Networks
Telecom
Compute/storage
Advanced knowledge of macOS & iOS environments and related administration.
Advanced understanding of macOS imaging & endpoint deployment .
Basic understanding of policies, user certificates, and keychain design/management.
Advanced mobile device support expertise.

## Description

As a Deskside Support Technician (d/f/m) - Level 2 , you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing-focused environment in Greven.

Work Model - 100% Onsite (Greven, Germany)
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Greven, Nordrhein Westfalen .
Key Responsibilities
Site Lead Responsibilities
Responsible for Field Support (FS) operations across one or multiple sites .
Provide VIP support and oversee the on-site support team.
Offer technical training to junior team members.
Technical Support & Operations
Deliver IMAC (Install, Move, Add, Change) services.
Perform break-fix support for end-user hardware and software.
Stage, build, and image systems using the standard client image (eCore) .
Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor .
Complete special projects as requested by the customer.
Conduct data collection and preservation activities relevant to migrations and eDiscovery .


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