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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Analyst / Application Support Specialist (Contact-to-Cash) - **Company:** Extensis III, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Business Process Management, Information Systems, System Configuration, Data Integrity, Human Resources Information System (HRIS), Monitoring of Systems, Scrum Methodology, Systems Development Life Cycle, Salesforce.Com, Software Deployment, Enterprise Software Applications, Information Technology, 3-tier Architectures - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81cce1f38241fc0b ## About the Role Do you have experience in Video conferences (communication methods)?, Do you have a Bachelor's degree?, * Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field is preferred but not required. * 3+ years of experience in a business analyst, systems analyst, or application support role. * Proficiency in requirements elicitation techniques including interviews, workshops, and workflow analysis. * Experience with enterprise SaaS platforms; familiarity with Salesforce, HRIS, or payroll systems is a plus. * Solid understanding of the SDLC , Agile/Scrum, and BPM delivery methodologies. * Strong analytical skills with the ability to interpret data, identify trends, and communicate findings clearly. * Excellent written and verbal communication skills; ability to translate technical concepts for non-technical audiences. * IIBA CBAP, PMI-PBA, or equivalent business analysis certification is a plus. * Experience in HR, PEO, or HR technology environments is preferred., * Requirements Analysis & Documentation * Application Support & Troubleshooting * Stakeholder Engagement & Communication * Agile Collaboration * Data Analysis & Reporting * Process Improvement Mindset Physical Demands: * Ability to sit or stand for extended periods while performing desk-related tasks. * Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion. * Ability to lift and carry office supplies or equipment up to 20 pounds. * Occasional bending, reaching, and twisting to retrieve files or supplies. * Ability to walk throughout the office, including moving between different departments or meeting rooms. * Ability to communicate effectively in person and via phone or video conferencing. * Ability to focus and maintain attention for long periods while working on various tasks. * Must be able to communicate effectively in both verbal and written form. * Occasional travel may be required. * The work environment is typically quiet and climate-controlled, with standard office equipment available. * This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. ## Description The Business Analyst / Application Support Specialist serves as a critical bridge between Extensis HR's business stakeholders and its technology teams. This role combines analytical rigor with hands-on application support to ensure that enterprise systems operate effectively and continue to meet evolving business needs. The incumbent will gather and document requirements, facilitate solution design discussions, support system configuration and testing, and provide responsive Tier 2 application support to internal end-users and operational teams. What You'll Do:: What You'll Do: * Partner with business stakeholders across HR, Payroll, Benefits, Sales, and Client Services to elicit, analyze, and document business and functional requirements. * Translate business requirements into clear user stories, process flows, use cases, and functional specifications for technology delivery teams. * Quality Assurance & Output Review. * Serve as the domain-level quality gate for all client-facing outputs, including sales proposals, renewal communications, onboarding documents, and AI-generated benefits summaries * Conducting structured QA reviews of carrier plan logic prior to production deployment. * Identify and escalate discrepancies between documented business rules and implemented system behavior. * Provide Tier 2 application support by triaging, diagnosing, and resolving system issues; escalate complex incidents to Tier 3 or vendors as appropriate. * Continuous improvement process focus on post-build projects. * Maintain detailed documentation including process maps, system configuration guides, test plans, and knowledge base articles. * Facilitate requirements and design workshops, sprint reviews, and user acceptance testing sessions. * Monitor system performance and data integrity; proactively identify and report anomalies. * Support data analysis requests by extracting and interpreting data from enterprise applications to inform business decisions. * Participate in Agile ceremonies (sprint planning, daily standups, retrospectives) as a member of cross-functional delivery teams. * Identify and escalate discrepancies between documented business rules and implemented system behavior. * Primary domain involvement and SME across the "contact-to-cash" streams including marketing, sales, renewals, underwriting, risk and implementation, with secondary support to other business functions. * Performs additional responsibilities as assigned to support the efficient operation of the department and the organization. AI Utilization and Literacy: * A key function of this role includes the effective use and understanding of artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance. This position is expected to maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)