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# Knowledge Consultant

- **Company:** USU Solutions Inc.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Knowledge Management
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c51ba962ea3dfd40

## About the Role

* 3+ years of experience leading enterprise SaaS implementation or consulting projects in a B2B environment.
 * Demonstrated ability to manage complex, multi-stakeholder projects including C-level engagement.
 * Excellent written and verbal communication skills, with the ability to translate technical concepts for business audiences.
 * Highly organized with the ability to manage multiple engagements and priorities simultaneously.

Preferred

 * Experience in a knowledge management, content management, or self-service support environment.
 * Consulting or professional services experience at a software company.
 * Familiarity with AI-powered knowledge tools, automation, or self-service support models.
 * Experience building scalable delivery processes in an early-stage or growing team.

## Description

* Lead USU Knowledge deployment projects from kick-off to go-live, coordinating stakeholders across the client organization and internal teams.
 * Define project KPIs, build the delivery roadmap, and manage each phase: scoping, knowledge migration, configuration, change management, testing, and acceptance.
 * Collaborate with Sales, Product, and Technical teams to ensure client commitments are met and deliverables are high quality.
 * Design knowledge architecture, governance structures, and AI-ready knowledge bases tailored to each client's environment.
 * Facilitate workshops and training sessions to upskill client teams and drive end-user adoption.
 * Develop client-facing materials such as tutorials, documentation, and guides to support rollout and long-term self-sufficiency.
 * Anticipate project risks and drive corrective actions proactively.
 * Participate in pre-sales activities as a subject matter expert: discovery workshops, solution demos, effort estimates, and delivery methodology presentations.
 * As part of a lean, growing team, serve as a first point of contact for client questions post-go-live, triaging functional inquiries and escalating technical issues as needed.
 * Contribute to building and refining the USU Knowledge delivery methodology for the US market.


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