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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** FARAH AND FARAH - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software as a Service, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, User Provisioning Software, Wi-Fi Technology, Information Technology, Laptops, Servicenow - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2cfe1e1546a27146 ## About the Role Do you have experience in Windows?, We are seeking a skilled IT Support Technician II to join our team and provide both deskside and remote IT support. The ideal candidate will have at least 3+ years of experience troubleshooting hardware, software, and network issues in a fast-paced environment. This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency., * 3+ years of hands-on experience providing deskside and remote IT support. * Strong troubleshooting skills with Windows 10, 11, phones and printers. * Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications. * Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN). * Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar. * Knowledge of IT security best practices, including endpoint protection and MFA. * Excellent communication and customer service skills. * Ability to prioritize tasks and work independently in a fast-paced environment. ## Description * Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues. * Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals. * Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications. * Manage Active Directory accounts, including user provisioning, password resets, and permissions management. * Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations. * Document technical issues and solutions in a ticketing system and ensure timely resolution. * Provide training and guidance to end-users on best IT practices and security policies. * Participate in IT projects, including system upgrades, deployments, and migrations. * Collaborate with other IT teams to escalate complex technical issues when necessary., Ability to stand, bend, twist, climb ladders, and lift equipment or materials weighing up to 50 lbs as part of routine job duties. * Willingness and flexibility to travel to various sites or locations as required by business needs. * Occasional after-hours or weekend support may be required for system maintenance and updates. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)