> Markdown version of [/jobs/ext/1400624-end-user-support-engineer](https://www.wearedevelopers.com/jobs/ext/1400624-end-user-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Engineer - **Company:** POMEROY FUNERAL HOME, INC. - **Location:** Bristol, CT, United States - **Experience:** Experienced - **Salary:** $117,500.0 - $157,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Monitoring of Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Microsoft PowerPoint, Software Deployment, TCP/IP, Microsoft InTune, Computer Equipment, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.careerjet.com/job/usce42b660faebaa22f592be2754b84ca3/eaa ## About the Role * Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations. * 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange * 3-5 years hands on experience with Win 7, Win 10 and MAC OS * Experience with Ticket monitoring systems (Service Now) * Hands on with large scale windows migration activities * Knowledge and experience of InTune * Proficient use of Microsoft Office Products (word, excel, PowerPoint) * Strong customer service skills (in-person and written) * Strong communication skills (in-person and written) * Ability to work under minimal supervision * Ability to work and multitask in a fast-paced and deadline-driven environment * Detail Oriented ## Description * On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members * Offer break/fix support to cast members for aspects, i.e., Disney owned devices, peripherals and software installed * Understand the levels of service offered to the cast members and ensure SLA's are achieved * Liaise and work with EUC Request Fulfillment team. As needed carry out daily installations for all hardware that is being refreshed, reimaged or memory installed etc. * Wiping devices that are returned from the field for return to inventory * Install and configure software requested by Cast Member (MS Office 365, Adobe Creative Suite, VPN software, etc.) * Ticket management -manage all service level tickets that are assigned to individuals. Update and close tickets * Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced * Lift, carry and transport computer equipment., * Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to customer appointments * From the above, ensure you communicate when there is any deviation, both with supervisor and as needed customer * This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you - across all EUC responsibilities Other: * Have a full, clean driving license * Have access to a roadworthy vehicle ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023)