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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator (Tier 2 Desktop Support) - **Company:** William C Brown Inc - **Location:** Springfield, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, VoIP, Microsoft Outlook, Databases, Dynamic Host Configuration Protocol, HP Thin Clients, Microsoft Office, System Center Configuration Manager, Citrix Systems, Microsoft PowerPoint, Tablet Computers, Information Technology, Patch Management, Laptops, 3-tier Architectures, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.juju.com/job/00000000gitbi0 ## About the Role TS/SCI Clearance w/ ability to obtain a Poly Knowledge in one or more of the following areas: Workstations (thin and thick clients) Monitors KVMs, Dynamic Host Configuration Protocol (DHCP) Patch Management (Windows) Excellent troubleshooting capabilities and strong communication skills. Strong work ethic and attention to detail Strong organizational skills Strong writing skills (document creation and management) Strong time management skills and ability to work flexible schedules to meet job requirements Ability to work independently on projects and/or tasks Ability to regularly stand and walk between buildings on a large campus Ability to move and lift computers, printers, monitors, and other hardware Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.) Team player and willing to both share knowledge and learn from others to ensure team's success Enthusiasm and ability to adapt to new and changing technologies A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification Thin Client using Virtual Desktop Infrastructure (VDI) Technology Thick & thin web-based applications ITIL v3 Foundations Technical writing Education & Experience: Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience. COVID-19 Vaccination. Location Springfield Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Security Clearance Requirements Active TS / SCI Clearance and eligibility to obtain a Poly. ## Description WCBinc is looking for a Systems Administrator (Tier 2 Desktop Support) to join our team to support our intelligence customer activities in Springfield, VA., The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects., Provide support for implementation, maintenance, and incident troubleshooting of IT systems Manage hardware in all stages including unpacking and setup of end user devices Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract Install application software on end user device workstations via scripted install packages Inventory management of UDS deployed software and end user devices Network and locally attached printers Assist users in accessing and using IT systems Provide user education and training in basic hardware and software functions Create and maintain documentation and SOPs to train new employees Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs Identify and execute process improvements and other enhancements that improve operational efficiency. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)