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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Insight Global - **Location:** Bessemer, AL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft SharePoint, Office365, Microsoft Onedrive, Deployment Automation - **Published:** July 23, 2026 - **Apply:** https://dejobs.org/x/x/37A11DAEA37E40BCAA54CB848CC4B636/job/ ## About the Role Technical Skills Hands-on experience supporting Windows 10/11 environments Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Excel, Word) Understanding of basic identity and access management concepts Experience troubleshooting user-level networking issues (DNS, VPN, connectivity) Knowledge of endpoint/device management tools Strong ticket documentation practices Professional Skills Clear communication with both technical and non-technical users Strong attention to detail and organizational skills Ability to prioritize and manage multiple requests effectively 1-3 years of experience in IT support or desktop support Exposure to a structured IT support environment or ticketing system Familiarity with device provisioning tools or automated deployment methods Entry-level certifications such as CompTIA A+ or Network+ ## Description This role supports a growing organization by ensuring day-to-day IT operations run smoothly across end users and devices. The IT Support Specialist is responsible for handling technical issues, preparing equipment, and supporting employee onboarding and offboarding processes. This is a hands-on, execution-focused position where success is defined by responsiveness, accuracy, and adherence to established processes. You will operate within defined guidelines, escalating more complex infrastructure, security, or policy matters when appropriate. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)