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# Senior Desktop Support

- **Company:** Goldenpick Technologies
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $101,600.0 - $152,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Software Applications, Microsoft Azure, Desktop Computing, DevOps, Python (Programming Language), Windows PowerShell, Diagnostic Tools, Office365, Splunk, Servicenow, Programming Languages
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/jobad/useac6662d0508d14c887c94cc902e5676

## About the Role

* Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow).
 * Proficiency with computer software and hardware.
 * Ability to troubleshoot client problems by identifying symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving reported issues and ensuring the long-term success of the solution.
 * Ability to use remote access tools to interact with clients' computers, search through files, and install software/drivers to resolve issues.
 * Experience or familiarity with modern programming languages such as Python, PowerShell, and APIs to gather device information, proactively address compliance issues on devices, automate administrative tasks, and provide on-demand troubleshooting scripts.

## Description

Location : Dallas,TX - This role is to provide on-site (5 days/week)
Your Team & Role

 * Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors.
 * In addition to applied technical expertise and experience, you will bring excellent problem-solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude, and a continuous focus on learning.
 * Here is What You Can Expect on a Typical Day
 * Resolve technical issues from incoming hardware/software incidents for on-site and remote users.
 * Provide assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting).
 * Assist with device installations or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration, and troubleshooting.
 * Document and track the status of client inquiries, coordinate appropriate responses, and follow up to ensure client satisfaction.
 * Exercise judgment within defined procedures and practices to determine appropriate action and escalate issues as necessary., Senior Azure Cloud/DevOps Engineer 6 month contract to hire Dallas, TX (Hybrid 2-3 days onsite) **** PLEASE NO THIRD PARTY SUB-VENDORS - DO NOT SEND A RESUME IF YOU ARE REPRESE…
 + 8 days ago
+


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