> Markdown version of [/jobs/ext/1400975-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1400975-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Heplerbroom Llc - **Location:** Chicago, IL, United States - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Web Browsers, Intrusion Detection and Prevention, Microsoft Office, Peripherals, Information Technology, Laptops - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=970d675443636df0 ## About the Role * Support Excellence: Deliver outstanding end-user support with 2+ years of experience. * Problem Solver: Diagnose, document, and resolve client requests efficiently, using your analytical skills. * Tech Savvy: Configure, troubleshoot, and support core applications including Windows, MS Office, Browsers, Mobile Device Connectivity, Teams/Zoom, and Endpoint Threat Detection, and core hardware including laptops, monitors, docking stations, desktop phones, printers, copiers, and peripherals. * Cyber Guardian: Apply cyber best practices to ensure endpoint protection. * Team Player: Collaborate effectively, document and maintain an IT knowledgebase, and provide new user orientation. What We're Looking For: * Tech Proficiency: Thorough knowledge of current versions of Microsoft Office (365) and Windows. * People Focused: Excellent interpersonal and customer service skills. * Detail-Oriented: Strong attention to detail and problem-solving abilities. * Adaptability: Thrive in a dynamic environment with changing priorities. * Flexible: Willingness to work overtime, irregular hours, and participate in on-call support activities. * Working Hours: Monday through Friday 8:30 - 5:30 * Education: Minimum Associate in Information Technology, Computer Science or related fields, or equivalent relevant experience. ## Description HeplerBroom is seeking a proactive and customer-focused IT Service Desk Analyst to join our dynamic IT team. In this role, you will provide exceptional technical support to internal users across the firm, serving as a trusted resource for day-to-day technology needs. This position is ideal for someone who enjoys problem-solving, delivering outstanding customer service, and being the first point of contact when colleagues need assistance. Based in our Chicago office, you will serve as the primary on-site IT resource, providing hands-on support and helping ensure a seamless technology experience for attorneys and staff. From troubleshooting hardware and software issues to supporting new technology initiatives, you will play a key role in keeping our team connected, productive, and successful. Why You'll Love This Job * Be the Go-To IT Resource: Serve as the primary on-site technology support professional for our Chicago office, helping attorneys and staff stay productive and connected. * Make an Immediate Impact: Provide hands-on support for hardware, software, mobile devices, and business applications while delivering an exceptional user experience. * Drive Continuous Improvement: Identify opportunities to enhance IT processes, streamline workflows, and improve service delivery across the firm. * Work with Modern Technology: Stay current on emerging technologies and contribute ideas that strengthen our technology environment and support the firm's strategic goals. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)