> Markdown version of [/jobs/ext/1401273-helpdesk-representative-ii](https://www.wearedevelopers.com/jobs/ext/1401273-helpdesk-representative-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Representative II - **Company:** Vistage Worldwide - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $74,880.0 - **Contract:** Permanent contract - **Skills:** Macintosh Computers, Software Applications, Cyber Security, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Salesforce.Com, Enterprise Software Applications, Computer Equipment, Information Technology, Patch Management, User Accounts - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2225f840324e04c7 ## About the Role * Strong knowledge of Windows-based PCs; working knowledge of Mac computers preferred. * Proficiency with Microsoft Office products and common enterprise applications. * Solid understanding of networking fundamentals, TCP/IP troubleshooting, and VPNs. * Ability to resolve complex technical problems independently and escalate when necessary. * Excellent communication skills with the ability to explain technical concepts to non-technical users. * Strong organizational and documentation skills. * Customer service orientation with the ability to handle challenging situations professionally. * Ability to mentor junior IT staff and contribute to team development. * Familiarity with IT security protocols, compliance standards, and data privacy practices., * Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience may be considered. * 3-5 years of experience in technical support, help desk, or IT operations required. * Experience supporting enterprise systems (Salesforce, financial applications, or other CRM/ERP platforms) strongly preferred. * Prior experience contributing to IT projects or system implementations a plus. * A+, S+, N+ technical certifications or equivalent experience preferred. Distinctive problem solving and analytical skills. PROFILE * Excellent customer service skills - properly sets expectations with customers, honors commitments, provides timely and consistent follow-up and delivers prompt resolution for all customer technical issues * Strong troubleshooting ability and technical resourcefulness - able to find technical solutions (via forums, knowledgebase, FAQs, etc.) when not readily apparent * Strong commitment to INFOSEC in all IT work performed, conversant in the language of Information Technology * Able to clearly and consistently document all work performed * Effective communication skills * Ability to operate independently * Articulate, diplomatic and polished ## Description The Help Desk Support Representative II provides advanced technical support to Vistage employees, ensuring the reliable operation of hardware, software, mobile devices, and enterprise systems. Reporting to the Senior Manager, Help Desk, this role handles escalated support requests, resolves complex issues, and ensures users receive timely, effective assistance. In addition to troubleshooting, the Help Desk Support Representative II contributes to system administration tasks, process documentation, and technology training for employees. This role also serves as a mentor and escalation point for Help Desk Support Representatives, ensuring consistent service delivery and adherence to IT best practices., Reporting to the Sr. Helpdesk Manager, the Helpdesk Technician will be responsible for the following: * Serve as an escalation point for complex technical issues unresolved by Help Desk Support Representative I. * Provide advanced troubleshooting for computer hardware, software, mobile devices, telecommunications, and enterprise applications. * Assist with administration of user accounts, permissions, and access across enterprise systems. * Deploy, configure, and update software applications and endpoint devices. * Document and maintain technical support processes, knowledge base articles, and user guides. * Train and guide employees in the proper use of hardware, software, and IT policies. * Support system maintenance tasks, including patch management and routine updates. * Coordinate with other IT staff, vendors, or service providers to resolve escalated issues. * Track and document all technical problems, solutions, and system changes in the ticketing system. * Assist with IT equipment lifecycle management, including procurement, setup, deployment, and decommissioning. * Participate in IT projects, system rollouts, and cross-functional initiatives as assigned. * Stay current on emerging technologies, tools, and industry best practices to support continuous improvement. * Other duties as assigned. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)