> Markdown version of [/jobs/ext/1401327-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/1401327-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Technician

- **Company:** TLC Engineering Solutions
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Microsoft Office, Azure Active Directory, Tablet Computers, Microsoft InTune
- **Published:** July 23, 2026
- **Apply:** https://www.disabledperson.com/jobs/73818551-helpdesk-technician

## About the Role

* A minimum of 2 years of IT Help Desk experience
 * Comprehensive knowledge of workstation hardware and Windows Operating Systems.
 * A proven understanding of Azure Active Directory and Office 365.
 * Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.
Preferred Qualifications, Knowledge and Experience:

 * CompTIA A+ and / or MD-102 certifications
 * Microsoft Intune experience.

## Description

This is a hybrid role which requires two days per week in-office., The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.


## Related Videos

- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)