> Markdown version of [/jobs/ext/1401492-it-web-support-specialist](https://www.wearedevelopers.com/jobs/ext/1401492-it-web-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT/Web Support Specialist - **Company:** Athens Paper Company, Inc. - **Location:** Nashville, TN, United States - **Experience:** Starter - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Design Web Format, Design of User Interfaces, Responsive Web Design, User-Centered Design, Web Pages, Adobe XD, Information Technology, Figma, Front End Software Development - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f6e7c58b5a97512 ## About the Role * Associates' degree in Web Design, Graphic Design, Information Technology, Computer Science, or relevant field (or commensurate experience). * Early-career or entry-level experience in front-end UI/UX design, front-end development, or both. * Basic working knowledge of HTML, CSS, responsive web design, and JavaScript fundamentals. * Understanding of basic UX principles, including usability, accessibility, visual hierarchy, and user flows. * Experience using design tools such as Figma, Adobe XD, or similar. * Customer service and/or helpdesk experience preferred. * Excellent communication and interpersonal skills. * A demonstrated commitment to high professional ethical standards and a diverse workplace. KEY COMPETENCIES * Front-End Technical Knowledge and Skills * Planning and Organizing Skills * Effective Communication * Analytical and Problem-Solving Skills * Ability to Manage and Measure Workload * Attention to Detail * Dedicated, Conscientious, Trustworthy ## Description The location for this role is our Headquarters in Nashville, TN. This role is responsible for supporting front-end web updates, basic UI/UX design needs, and related projects, including IT support. This position will help create and maintain clean, user-friendly web experiences, but will also collaborate with others on more complex design, development and support initiatives., * Listen to and guide employees remotely and in person through systems configuration, troubleshooting, and maintenance to offer optimal solutions. * Support the company's IT helpline and become familiar with its networking functionality. * Take ownership of assigned tasks, follows up and communicates progress in a timely manner. * Work with employees and internal stakeholders to gather feedback, support digital requests, and pass on unresolved issues or suggestions as needed to internal IT department. * Maintain and protect confidentiality regarding all aspects of client information and priviledged company procedures. * Provide quick and effective assistance with front-end web updates, page maintenance, and basic UI/UX needs. * Create and update clean page layouts, reusable UI components, and responsive content for web experiences. * Translate design mockups or business requests into functional web pages using HTML, CSS, and light JavaScript. * Maintain consistency in typography, spacing, visual hierarchy, usability, and cross-device presentation. * Other duties as assigned by Management / Leadership. ## Related Videos - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Learn Enough Design to Be Dangerous](https://www.wearedevelopers.com/videos/577-learn-enough-design-to-be-dangerous) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) ## Related Articles - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front) - [What is a web developer?](https://www.wearedevelopers.com/magazine/18-what-is-a-web-developer) - [Top 7 CSS Frameworks in 2025](https://www.wearedevelopers.com/magazine/362-top-7-css-frameworks-in-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top 5 Web Design Trends for 2023](https://www.wearedevelopers.com/magazine/155-top-5-web-design-trends-for-2023)