> Markdown version of [/jobs/ext/1401848-applications-specialist-hybrid-8a-5p-est-monday-friday](https://www.wearedevelopers.com/jobs/ext/1401848-applications-specialist-hybrid-8a-5p-est-monday-friday). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Specialist : Hybrid 8a-5p EST Monday - Friday - **Company:** Prism, Inc. - **Location:** North, United States - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Access, Microsoft Word, Microsoft Excel, Application Configuration Access Protocols, Microsoft Outlook, Program Optimization, Databases, Microsoft Office, SQL Databases, User Accounts - **Published:** July 23, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17685672?backUrl=%2Fcareer%2F17685672%2FApplications-Specialist-Hybrid-8a-5p-Est-Monday-Friday-North-Carolina-Elkin ## About the Role * High School Education Required * Associate's degree in a technology-related field or equivalent experience; SQL or database experience a plus. * Strong attention to detail, multitasking skills, and ability to meet deadlines in a fast-paced environment. * Proficient in Microsoft Office (Outlook, Excel, Word, Access) with experience in composing and proofreading materials. * Effective verbal and written communication skills, able to collaborate across teams. * Ability to manage competing tasks while maintaining productivity. * Flexible to work outside regular hours to address urgent issues or meet deadlines. ## Description * Serves as the primary point of contact for users experiencing application-related issues, providing timely and professional support. * Troubleshoots software, system, and user-access issues, identifying root causes and implementing effective solutions. * Monitors support requests and manages tickets through resolution while maintaining established service level expectations. * Assists with application configuration, testing, upgrades, and implementations to ensure optimal system performance. * Collaborates with internal departments and third-party vendors to investigate and resolve technical issues. * Documents support activities, troubleshooting steps, system changes, and resolutions accurately within designated systems. * Provides end-user training and guidance on software functionality, best practices, and new system enhancements. * Maintains user accounts, security access, and permissions in accordance with company policies and compliance requirements. * Assists in identifying opportunities for process improvement and system optimization to enhance operational efficiency. * Creates and updates user guides, knowledge base articles, and support documentation. * Escalates complex issues as necessary while maintaining ownership and communication throughout the resolution process. * Supports software testing efforts for new releases, upgrades, and enhancements to ensure systems function as intended. * Demonstrates exceptional customer service by effectively communicating with employees, patients, providers, and business partners. * Promotes a positive team environment through collaboration, communication, and a commitment to continuous improvement. * Adheres to all company policies and procedures related to employment, safety, security, privacy, and compliance. Reports any concerns of non-compliance immediately to management. * Performs other duties and special projects as assigned by management. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)