> Markdown version of [/jobs/ext/1402030-it-site-support-analyst](https://www.wearedevelopers.com/jobs/ext/1402030-it-site-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Support Analyst - **Company:** TCS Education System - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Networking Basics, Software Troubleshooting, Information Technology - **Published:** July 23, 2026 - **Apply:** https://tcsedsystem.wd1.myworkdayjobs.com/TCSES/job/The-Chicago-School---Chicago---400-S-Jefferson-St/IT-Site-Support-Analyst_R0013115 ## About the Role Knowledge and Skills * Provide clear, professional updates to end users while translating technical issues into non-technical language. * Proficiency in supporting Windows 11 and macOS * Familiarity with AV & Classroom technology. * Familiarity with Active Directory / Entra ID for user and device management. * Familiarity with basic networking fundamentals. * Ability to log, track, and update incidents and service requests. * Ability to follow data protection and privacy standards. Education: * Bachelor's degree or equivalent job experience required. * CompTIA A+ or Google IT Support certification preferred. Experience: * Experience providing support for audio-visual (A/V) systems and classroom technology. * Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows-based environment. * 2-4 years of experience providing desktop/call center support. Working Conditions: * This is an onsite position. Location: 400 S Jefferson, Chicago, Illinois * Work Schedule: Saturday - Tuesday from 8am - 6pm * Ability to sit and work at a computer for extended periods of time * Potential for climbing, stooping, bending, and/or kneeling. * Ability to lift and carry up to 50 lbs. ## Description The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands-on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off-site locations., * Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions. * Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues. * Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations. * Foster a collaborative team environment and effectively work with colleagues across departments. * Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)