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# Mobile/Personal IT Device System Administrator

- **Company:** D2 Consulting
- **Location:** Springfield, VA, United States
- **Experience:** Experienced
- **Salary:** $115,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Information Systems, Microsoft Office, Microsoft PowerPoint, RSA (Cryptosystem), Software Engineering, Tablet Computers, Microsoft InTune, Information Technology, User Administration, User Accounts
- **Published:** July 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9049493/mobilepersonal-it-device-system-administrator

## About the Role

* CompTIA Sec+ certification
 * Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
 * 3-5 years' experience in related field
 * Active TS/SCI security clearance with willingness to consent to a polygraph for this position
 * Experience using Microsoft Intune
 * Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
 * Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
 * Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
 * Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
 * Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
 * Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
 * Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
 * Professional, energetic, and positive attitude
 * Excellent written and verbal/interpersonal communications skills

## Description

As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

You will:

 * Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
 + Operations & Sustainment
 + Asset Management & Inventory
 + Issuance & Return-to-inventory
 + Recapitalization efforts & activities
 + Vendor interaction & interfacing
 * Operations and Sustainment
 + Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
 + Assist with all functions within the PITD store in compliance with policies and procedures
 + Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
 + Process hardware requests and complete administrative work for asset accountability
 + Configure smartphones with unclassified email and other essential mission applications
 + May require after-hours/weekend support or mission, program and special projects
 * Software and Hardware Support
 + Image laptops and install specialized software as requested, adhering to standard configurations
 + Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
 + Provide technical support to users, resolving hardware and software issues efficiently and effectively
 * Mobile Device Management (MDM)
 + Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
 + Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
 + Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections
 * Asset Management and Accountability
 + Process hardware requests, ensuring timely fulfillment and accurate documentation
 + Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
 + Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
 + Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
 * Records Management
 + Maintain accurate and organized records related to IT assets, user accounts, and security protocols


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