> Markdown version of [/jobs/ext/1402159-level-2-it-support-technician-msp-voip](https://www.wearedevelopers.com/jobs/ext/1402159-level-2-it-support-technician-msp-voip). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 IT Support Technician (MSP / VoIP) - **Company:** Computer Exchange Inc - **Location:** Lynchburg, VA, United States - **Experience:** Experienced - **Salary:** $38,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, VoIP, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wireless Access Point, Software Troubleshooting, Firewalls (Computer Science), Network Support, Laptops, Hardware Infrastructure - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad6a1ed33230574c ## About the Role We are growing and looking for an experienced Level 2 IT Support Technician to join our MSP division. If you thrive on solving technical puzzles, love helping people, and want to work with a dynamic team in a supportive environment, we want to hear from you., * Experience: Ideally you will have 2+ years of experience in an IT support role (MSP or multi-client environment experience strongly preferred). * Technical Proficiency: * Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs). * Hands-on experience with Windows Server, M365/Exchange administration, and virtualization. * Experience supporting business VoIP communications systems. * Problem-Solving: Strong diagnostic skills with a methodical approach to hardware and software troubleshooting. * Communication: Outstanding phone presence, active listening skills, and the ability to explain technical concepts to non-technical end users. * Reliability: Self-motivated with strong time management skills and attention to detail. ## Description As a Level 2 IT Support Technician, you will be a key point of contact for our business clients. You'll handle incoming service calls, resolve escalated help desk tickets, and manage ground-level hardware, server, and network support. This role requires a strong balance of technical troubleshooting skills, active listening, and clear communication., * Help Desk & Remote Support: Answer incoming technical support phone calls and manage client tickets in a timely, professional manner. * Server & Infrastructure Support: Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, Office 365/M365, and local backup systems. * VoIP Telephony Support: Provision, configure, and troubleshoot SIP/RTP protocols, IP phones, auto-attendants, and VoIP cloud platforms. * Hardware & Network Troubleshooting: Diagnose and repair hardware issues (desktops, laptops, firewalls, switches, access points, and printers) both remotely and occasionally on-site. * Client Communication: Clearly document issue details, troubleshooting steps, and resolutions in our ticketing system while keeping clients informed throughout the process. * Escalations: Serve as an escalation point for basic help desk queries while knowing when to escalate complex, high-level infrastructure projects. ## Related Videos - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)