> Markdown version of [/jobs/ext/1402213-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1402213-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** VigorCare Pediatric Services
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Software as a Service, Microsoft Dynamics, Microsoft Office, Performance Tuning, Power BI, Information Technology, Tools for Reporting
- **Published:** July 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us6bd80bcb272ed3585888cf3e4ac4fbb2

## About the Role

Bachelor's degree in Computer Science, Information Technology, or a related field

 - 2+ years of experience in a technical support role
 - Strong knowledge of Windows and Mac operating systems
 - Experience with Active Directory, Office 365, and other cloud-based applications
 - Excellent problem-solving and troubleshooting skills
 - Strong communication and customer service skills
 - Ability to work independently and in a team environment
 - Proven ability to prioritize and manage multiple tasks simultaneously

## Description

The IT Support Analyst will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. This individual will work closely with our IT team to troubleshoot and resolve any technical issues that may arise. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for providing exceptional customer service., Provide technical support to employees for hardware, software, and network-related issues

 - Troubleshoot and resolve technical problems in a timely manner
 - Install, configure, and maintain computer systems and software
 - Monitor and maintain network and server performance
 - Perform routine maintenance and upgrades on systems and software
 - Create and maintain technical documentation and user guides
 - Collaborate with other IT team members to identify and implement process improvements
 - Provide training and support to employees on new technology and software
 - Maintain inventory of IT equipment and software licenses
 - Ensure the security and integrity of company data and systems
 - Stay up-to-date with emerging technology and industry trends, Our Business Analysts serve as critical liaisons between business stakeholders and IT, supporting enterprise ERP (Dynamics 365 and AX2012), reporting platforms (Power BI) and EDI. …
 + 14 days ago


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)