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# Help Desk Technician Mid-level - Active Top Secret Required

- **Company:** General Dynamics Information Technology
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, CompTIA Security+, Desktop Computing, Microsoft Office, Peripherals
- **Published:** May 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8943505/help-desk-technician-mid-level-active-top-secret-required

## About the Role

* Required Experience: Associates' Degree in IT related discipline and a minimum of 5 years of related experience.
 * Required Technical Skills: Technical support, networking, application support, problem solving.
 * Required Certifications: CompTIA Security+ required within 6 months of start date
 * Security Clearance Level: Active Top Secret with SCI Eligibility
 * Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
 * Location: On Customer Site, Washington, District of Columbia

## Description

* Providing a high level of technical support and service to our onsite and remote customers.
 * Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
 * Delivering excellent customer service via phone, chat, email, tickets and deskside support.
 * Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
 * Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
 * Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
 * Supporting Microsoft Office 365 and Active Directory products.
 * Documenting and tracking customer incidents and requests via ticketing management system.
 * Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
 * Isolating and resolving issues with individual workstations.
 * Serving as subject matter expert to answer questions about hardware and software related issues.
 * Using advanced skills to set up shared drives, map network drives, install and update software, etc.


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