> Markdown version of [/jobs/ext/1402227-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1402227-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** NETASCENDANT SOLUTIONS - **Location:** Midland, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, BASIC (Programming Language), Desktop Computing, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Productivity Software, Service Pack, Software Deployment, TCP/IP, Diagnostic Tools, Tablet Computers, Computer Equipment, Information Technology, Laptops - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3fdc39d5dd39590 ## About the Role The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks., * Strong knowledge of Windows desktop operating systems. * Basic knowledge of Windows server operating systems. * Basic knowledge of Mac OS. * Basic knowledge of TCP/IP networking and troubleshooting tools * Proficiency in using and supporting Microsoft Office. * Experience supporting smart phones, tablets and other mobile devices. * Experience installing software, patches, and updates on desktops and laptops. * Experience in troubleshooting basic network, hardware, software, and printing problems. * Experience in replacing hardware on desktops and laptops. * Ability and desire to learn new skills. * Passion for customer service. * Excellent written and oral communication skills. * Outstanding diagnostic and problem-solving skills * Degree in Computer Science or relevant field preferred. * Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred. ## Description NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional., * Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues. * Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices. * Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments. * Perform software installations, updates, and security patches according to company and client requirements. * Support users with Microsoft Office applications, email configurations, and productivity tools. * Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues. * Replace or repair computer hardware components such as drives, memory, and peripherals. * Document support activities, resolutions, and system changes in the company's ticketing or tracking system. * Coordinate with senior engineers or vendors to escalate unresolved issues efficiently. * Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction. * Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)