> Markdown version of [/jobs/ext/1402689-it-customer-support-supervisor](https://www.wearedevelopers.com/jobs/ext/1402689-it-customer-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Customer Support Supervisor

- **Company:** MI Technical Solutions, Inc.
- **Location:** Chesapeake, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Multitier Architecture, Apple IOS, CompTIA Security+, System Configuration, Virtual Private Networks (VPN), Network Troubleshooting, NIPRNet, Service Pack, Microsoft SharePoint, System Testing, Information Technology, Network Support
- **Published:** July 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9049747/it-customer-support-supervisor

## About the Role

* Current DOD secret security clearance isrequiredto qualify
 * Minimum of current CompTIA Security + Continuing Education (CE)required
 * Recent IT experience (5 years preferred)
 * Bachelor's degree in IT,ComputerScience, or a related field(preferred)
 * SharePoint versions 2007, 2010, and 2013 experience (preferred)

## Description

MI Technical Solutions is seeking an experienced IT Customer Support Supervisor to provide a full range of IT asset support. The Supervisor will be responsible for the daily Service Desk operational processes for Access, Change, Event, Incident, Knowledge, and Request Management.

**Prior Military experience strongly preferred**

 * Immediate Supervision of the IT Service Desk team (3-5analyst), their supported services, and functions.
 * Assist the IT department head with leading and training ITstaff
 * Providing Level-2/3 support and troubleshooting to resolve issues.
 * System installation; defining, documenting, and enforcing system standards.
 * Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
 * Conducting testing of systems after software pushes
 * Monitoring performance; troubleshooting network problems andoutages;
 * Coordinatingupgrades;
 * Performing network maintenance and system upgrades including service packs, patches, hotfixesand security configurations.
 * Mobile device (IOS/Android) Support Specialist.
 * Provide in person or online End-User training for Office, IOS, and Windowssystems
 * Set up VTC and teleconference meetings for users and provide immediate technicalassistanceifrequired
 * Manage Command SharePoint site versions 2007, 2010, and 2013.
 * Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
 * Submit Tier II & Tier III level tickets to Navy 311regardingtechnical questions and coordinate potential solutions whileacquiringthe knowledge for future reference.
 * ACTR (Assistant CustomerTaskingRepresentative) -Manage NIPR/SIPR/Developer account creation, CLIN 23 software transfers, legacy software/device installations, software/hardware procurement orders, and MAC ticket submissions
 * FsAST Administrator -Govern NIPR/SIPR account provisioning, license transfers, custom attribute assignments, entitlement, and license change requests, NVD/NVR assignments, device secure space management, and mobility administration
 * Trusted Agent - Registration Authority (TA-RA) - Authorized identity verification and cryptographiccredentialbinding
 * PureBred Agent & NACSEA Telecom POC - Manage mobile device credentialing (PureBred) andserveas the primary telecom point of contact for NAV


## Related Videos

- [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)