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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Professional Support Specialist IT- Infrastructure - **Company:** Volvo Group - **Location:** Grover, United States - **Experience:** Expert - **Salary:** $72,600.0 - $89,700.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Networking Hardware, Network Security, Network Planning and Design, Wi-Fi Technology, Peripherals, Information Technology - **Published:** July 23, 2026 - **Apply:** https://jobs.volvogroup.com/job/Grover-Professional-Support-Specialist-NC-28086/1361874255/?feedId=361555 ## About the Role * Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. * Experience working in a highly matrixed organization * Ability to work in a team environment and manage multiple tasks. * 5 years of IT expereince * MOUS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas are strongly encouraged. Ready for the next move? Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today! ## Description The Professional Support Specialist IT- Infrastructure is the local representation of Group IT for a specific business production facility. In this role, it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology. These technologies are highly standardized in Group IT business practice, and much of the work is conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout Volvo's global network. This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly, work as a team. Core Responsibilities * Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards * Perform delivery and support work according to standard methods and processes * Execute time-critical support of industrial IT solutions * Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases * Proficient in general network design and troubleshooting from a connected device perspective * Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations. * Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals) * Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure * Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks. * Image & configure new and existing machines to end-user expectations * Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Blockchains: One Size doesn't Fit All](https://www.wearedevelopers.com/videos/409-blockchains-one-size-doesn-t-fit-all) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)