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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Specialist - **Company:** The Salt Company Inc - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Health Informatics, Cloud Computing, System Configuration, Payment Systems, Knowledge Management - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=399ef7e716e81dc1 ## About the Role * 3+ years of experience in application training or healthcare IT support, preferably in dental or multi-site environments. * Hands-on experience with PMS platforms (Denticon, Cloud 9, DSN Cloud) or similar systems. * Strong understanding of dental operations and revenue cycle workflows. * Excellent communication, presentation, and instructional design skills. * Ability to travel extensively for training and go-live support. * Knowledge of security and compliance standards (HIPAA, SOC 2, HITRUST). * Detail orientated and comfortable working a fast-paced office environment. * Excellent oral communication and strong interpersonal skills. * Desire and ability to learn new skills and be a team player. * Ability to act with integrity, professionalism, and confidentiality. ## Description The Applications Specialist is responsible for developing and delivering training programs for Practice Management Systems (PMS), including Denticon, Cloud 9, and DSN Cloud, and related ancillary applications across a multi-site Dental Support Organization (DSO). This role ensures that end-users, super-users, and operational leaders are equipped to effectively use technology to improve patient experience, operational efficiency, and revenue cycle performance. Reporting to the Director of Application Management, the Applications Trainer plays a critical role in driving adoption and standardization of workflows., Training Development & Delivery * Design and deliver role-based training programs for PMS and ancillary applications (imaging, patient engagement, clearinghouses, payment systems). * Create training materials, including SOPs, quick reference guides, videos, and e-learning modules. * Conduct on-site and virtual training sessions for new implementations, upgrades, and optimization initiatives. Go-Live & Post-Implementation Support * Develop, implement, and maintain practice management systems across multiple locations, overseeing key setup functions such as creating and managing user profiles and permissions, updating system configurations, maintaining documents and note macros, and ensuring overall system integrity and regulatory compliance. * Provide hands-on support during go-lives, ensuring smooth transitions and user confidence. * Serve as a resource for troubleshooting and reinforcing best practices post-implementation. Workflow Standardization * Collaborate with Operations and Clinical teams to ensure training aligns with standardized workflows for scheduling, billing, and clinical documentation. * Promote adoption of organizational templates, fee schedules, and security protocols. Change Management & Communication * Support change management initiatives by communicating system updates and enhancements clearly to end-users. * Gather feedback from trainees and stakeholders to continuously improve training programs. Documentation & Knowledge Management * Maintain an up-to-date knowledge base of training materials and FAQs. * Ensure documentation reflects current system configurations and organizational standards. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)