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# Application Support Specialist

- **Company:** Quinn Residences
- **Location:** Atlanta, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Os Ticket
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d21920286b900eed

## About the Role

* Associate's degree preferred or 1-3 years of relevant work experience; 3+ years in Property Management preferred.
 * Strong technical aptitude with experience supporting technical applications and systems, including the ability to diagnose and resolve basic technical issues.
 * Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy.
 * High level of professionalism and ability to maintain confidentiality.
 * In-person work required for the first 90 days; after that, 1-2 remote days/week maximum may be available based on performance. Occasional travel required for property visits and/or Company-wide meetings.

## Description

The Application Support Specialist provides Tier 1 application support by triaging, troubleshooting, and resolving user issues; ensuring accurate ticket handling and documentation; and escalating complex problems as needed., * Tier 1 Support and Ticket Resolution: Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; escalate when needed.

 * User Account Administration: Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements.
 * Access Reviews and Maintenance: Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation.
 * Documentation and Knowledge Base Support: Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service.
 * Provide exceptional customer service to users of varying knowledge and skill levels.
 * Coordinate meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates.
 * Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement.
 * Assist with other responsibilities as directed by leadership.


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