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# IT Help Desk Specialist

- **Company:** Hoffman Media, LLC
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, User Provisioning Software, Virtual Local Area Networks, Software Licensing, Data Processing, Scripting, Peripherals, Backend, Microsoft InTune, Casper Suite, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=85f6199592d70646

## About the Role

Required

 * 2+ years of IT helpdesk or desktop support experience
 * Strong proficiency supporting macOS environments
 * Working knowledge of at least one MDM platform (JAMF, Kandji/Iru, Intune)
 * Understanding of networking fundamentals (DNS, DHCP, VLANs, VPN)
 * Experience with user account management (Microsoft 365, DUO)
 * Excellent troubleshooting skills and a patient, service-oriented demeanor
 * Strong communication skills - able to explain tech clearly to non-technical colleagues

Preferred

 * Experience in a media, publishing, or creative services environment
 * CompTIA A+, Apple Certified Support Professional (ACSP), or similar certification
 * Enrollment and Procurement eaxperience with Apple Business Manager, * IT helpdesk or desktop support : 2 years (Required)

## Description

We are looking for a capable, people-first IT Helpdesk Specialist to keep our environment running smoothly. Most of our team works on Macs, with a smaller number of PC users in the mix. You'll be the go-to resource for day-to-day technical support, employee onboarding and offboarding, with opportunities to contribute to backend infrastructure projects if that's in your toolkit., Helpdesk & End-User Support

 * Serve as the first point of contact for hardware, software, and connectivity issues across our primarily Mac environment, with some Windows PC support as needed
 * Diagnose and resolve technical issues efficiently - in person, remote, or via ticketing system
 * Maintain and support company peripherals, printers, AV equipment, and conference room tech

Onboarding & Offboarding

 * Set up and configure Mac (and occasional PC) workstations, accounts, and software for new hires
 * Manage user provisioning and deprovisioning across systems (email, cloud apps, VPN, etc.)
 * Coordinate equipment collection, data handling, and access revocation during offboarding

Device Administration

 * Manage device enrollment and MDM configuration (e.g., Kandji/Iru and Apple Business Manager)
 * Maintain IT asset inventory and software licensing records
 * Support patching, updates, and security compliance across endpoints

Backend IT (Preferred / As Applicable)

 * Assist with scripting or automation to streamline IT operations
 * Participate in infrastructure projects alongside senior IT staff, * Describe your communication style and approach to resolving technical issues to non-technical users.


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