> Markdown version of [/jobs/ext/1402950-technical-services-specialist](https://www.wearedevelopers.com/jobs/ext/1402950-technical-services-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Specialist - **Company:** LTD Global - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Software Engineering - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0933a5f6f8ea566 ## About the Role Required: * 3+ years of technical support and/or field service experience, dealing with customer and product issues - OR - 3+ years of wide/grand format printer operation * Strong diagnostic skills: ability to ask the right questions, read schematics and manuals, and isolate root causes efficiently * Excellent phone, email, and in-person communication skills - you can walk a panicked customer through a fix calmly and clearly * Demonstrated skills with tools and electrical components * Willingness and ability to travel 70%+ of the time, including occasional short-notice travel * Ability to work flexible hours around customer schedules * Strong documentation habits - you close the loop in the system every time * Self-starter who can manage multiple open issues simultaneously without losing detail * Team player who actively shares knowledge and takes direction from senior team members Preferred: * Color management skills * Working knowledge of Adobe Illustrator, Photoshop, and/or InDesign Who You Are * You genuinely enjoy solving problems - especially the ones no one has seen before * You are as comfortable under a printer at a trade show as you are on the phone with a frustrated customer * You keep meticulous notes because you know it matters later * You thrive in a fast, energetic environment and can hold multiple threads at once * You communicate with clarity and professionalism at every level - from technician to executive ## Description * Travel to customer sites to perform equipment installations, de-installations, and in-person break/fix repairs * Read and interpret technical schematics, wiring diagrams, and manufacturer manuals to diagnose and resolve equipment issues * Work hands-on with tools and electrical components; ability to lift 80+ lbs required * Adapt to customers' production and maintenance schedules, including occasional evenings, weekends, and holidays Remote Technical Support * Provide phone and video-based technical support as a primary point of contact for customers * Ask targeted diagnostic questions to quickly identify root causes and guide customers through step-by-step resolution * Diagnose hardware and software issues remotely, instructing customers through corrective actions until problems are resolved Collaborative Problem Solving * Work closely with our internal technical team to tackle complex or unfamiliar issues creatively * Engage manufacturer technical support teams when needed, serving as the bridge between customer needs and manufacturer expertise * Research unknown issues independently and synthesize solutions clearly for customers and colleagues * Advise management and manufacturers on recurring customer satisfaction issues and product performance trends Documentation & Knowledge Sharing * Document all service activity, diagnostics, resolutions, and customer interactions accurately in our internal systems * Maintain detailed records that enable the team to track trends, revisit prior cases, and improve service quality * Share knowledge gained from field experience and manufacturer resources with internal staff and customers * Train customers on new equipment, workflows, applications, and integrated systems * Train Global Imaging sales and technical staff as the team's knowledge base grows * Participate in trade shows as a technical representative ## Related Videos - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [You’re a great coder? 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