> Markdown version of [/jobs/ext/1402973-it-service-desk-engineer](https://www.wearedevelopers.com/jobs/ext/1402973-it-service-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Engineer

- **Company:** Butterfly Network
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Unix, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Subnetting, Print Servers, Routing, Queue Management Systems, Virtual Local Area Networks, Cisco WebEx, Network Switches, Okta, Microsoft InTune, Casper Suite, Gsuite, Servicenow
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b304710b8d1fff1f

## About the Role

Baseline skills/experiences/attributes:

 * Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
 * 3+ years of experience with OKTA, G-Suite, Offi ce 365, JAMF, and InTune
 * 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
 * 3+ Experience with ticketing systems (Jira, ServiceNow, etc.)
 * Experience with Active Directory, DNS, DHCP, File and Print server function
 * Experience with network switches, subnets, routing, and VLANs.
 * Experience with iOS and/or Android OS

Ideally, you also have these skills/experiences/attributes (but it's ok if you don't!):

 * Great people skills
 * Project management skills

## Description

Butterfly Network is seeking an experienced onsite Senior IT Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization. There will be focus on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security.

As part of our team, your core responsibilities will be:

 * Onsite end user support.
 * Provide best practice customer service to all users of Butterfly Network.
 * Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs.
 * Provide advanced troubleshooting and problem resolution of escalated production systems and services.
 * Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network.
 * Provide training and support to members of the IT Service Delivery team.
 * Author and revise documentation of environment and operation procedures as needed.
 * Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation.
 * Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations).
 * Own documentation of playbook and runbooks for efficient cross-team collaboration
 * Maintain a strict security posture for both office and lab environments.
 * SaaS Inventory and Cost Management.


## Related Videos

- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)