> Markdown version of [/jobs/ext/1402976-it-administrative-support-specialist](https://www.wearedevelopers.com/jobs/ext/1402976-it-administrative-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Administrative Support Specialist - **Company:** Bright Light Medical Imaging - **Location:** Arlington Heights, IL, United States - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, Network Troubleshooting, Microsoft Office, Network Switches, Information Technology, Data Management, User Accounts - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b2e1250a8b6ca74 ## About the Role * Solid, concise verbal and written communication skills * Exhibits composure in busy, fast paced environment * Possess exceptional typing skills with speed and accuracy * Organized, with great attention to detail * Exceptional problem-solving and analytical thinking abilities * Flexibility to adapt quickly to any disruptions or changes in the day * Ability to be resourceful and take initiative making independent decisions when issues arise * Ability to work independently and as part of a team * Strong time management skills and ability to prioritize tasks effectively * Multitasking and time management skills, with ability to prioritize tasks, * High School Diploma or GED Certificate * Associates/Bachelor's Degree, related field of Information Technology, preferred * Relevant prior IT experience favored * Proficiency in Microsoft Office and Windows * Network printer know how * End-user training and support * Network troubleshooting * Data analysis ## Description * Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution. * Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up. * Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records. * Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records. * Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation. Account Management and User Support: * Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox. * Perform employee offboarding by disabling or terminating access to required systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox. * Create and configure physician portal accounts. * Troubleshoot physician portal issues, including account access problems and image-viewing issues. * Troubleshoot patient portal issues related to report access. Data Management and System Maintenance: * Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity. * Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation. General IT Support Operations: * Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule * Provide general IT support by responding to and resolving incoming technical support requests. * Monitor the IT support inbox and respond to requests in a timely manner. * Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware. * Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials. * Support the IT team with all other tasks and duties as assigned. * Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. 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