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# IT Support Specialist (Entry level $40-50K)

- **Company:** twiceasnice Recruiting
- **Location:** Winston-Salem, NC, United States
- **Experience:** Starter
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Networking Basics, Information Technology, Laptops, User Administration
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=516c4546de3b2f39

## About the Role

* Bachelor's degree in an IT field OR 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
 * Strong Windows 10/11 desktop support experience required
 * Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
 * Excellent communication skills with a strong customer service mindset required, * Bachelor's (Preferred), * IT support, help desk, or desktop support: 1 year (Preferred)
 * Windows 10/11 desktop support: 1 year (Required)
 * Microsoft 365 (Outlook, Teams, Office): 1 year (Required)
 * Active Directory user administration: 1 year (Required)
 * ticketing system/PSA tool: 1 year (Preferred)

## Description

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position is fully in-office, providing remote help desk support for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you.

IT Support Specialist (L1/Help Desk) Responsibilities

 * Respond to client support requests via phone, email, and ticketing system
 * Provide Level 1 remote and occasional onsite technical support
 * Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
 * Perform password resets, user account administration, and basic Active Directory support
 * Configure and deploy workstations, laptops, and other end-user hardware
 * Document support requests and escalate complex issues as needed
 * Assist with new client onboarding, workstation deployments, and day-to-day technical support


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