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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Center (TSC) Supervisor - **Company:** University of Alaska Anchorage - **Location:** Anchorage, AK, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer Networks, Desktop Computing, Software Deployment, Information Technology - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=47dd20f7fb150f21 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Team supervision?, Do you have a Trade school?, We are seeking an experienced and motivated IT Support & Infrastructure Team Lead to oversee daily technical support operations while providing hands-on expertise across a broad range of IT services. The ideal candidate will possess more than 10 years of experience working in Information Technology, along with at least 5 years of leadership experience within an IT environment. This role requires a strong technical background and the ability to lead support teams in a fast-paced and customer-focused environment. The successful candidate will demonstrate solid technical skills and practical experience supporting desktop systems, audio/visual equipment, computer networking, printing services, and software deployment initiatives. Experience working within a support desk or call center environment is essential, as this position requires the ability to manage escalations, resolve technical issues efficiently, and maintain high levels of customer satisfaction. Strong interpersonal and customer service skills are critical for success in this role, as the position involves supporting and collaborating with a diverse population of users and departments. Candidates must possess extensive troubleshooting and problem-solving abilities, including advanced diagnostic skills related to computers, peripherals, applications, and IT systems. The ability to identify root causes, implement effective solutions, and communicate technical information clearly to both technical and non-technical users is highly valued., Bachelor's degree and 7 years progressively responsible experience in a relevant field (i.e. Information Technology or related field), or an equivalent combination of training and experience., A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria is required. ## Description Join a dynamic, people-first IT organization where you'll lead a talented Technical Support Center team and make a direct impact on the daily technology experience of a diverse university community. In this role, you'll shape the future of IT support by driving innovative service delivery, improving processes, and influencing strategic initiatives across the department. You'll have the opportunity to mentor and grow a team of professionals, foster a culture of collaboration and inclusion, and champion exceptional customer service that truly makes a difference. This position also offers hands-on involvement in meaningful projects, from optimizing service operations to implementing new technologies that support learning, research, and a great student, faculty and staff experience. If you're passionate about leadership, continuous improvement, and creating positive user experiences, this role provides a rewarding opportunity to build relationships, develop talent, and help shape the direction of IT services in a supportive and forward-thinking environment. The Technical Support Center (TSC) Supervisor serves as a key leadership role within the IT department, responsible for managing day-to-day support operations, leading and developing a team of technicians, and ensuring high-quality, customer-focused IT services. This position drives strategic and operational performance by overseeing service delivery, projects, and service level outcomes, while fostering strong partnerships across the organization, while maintaining efficient, reliable support systems that enable the broader IT department to meet institutional goals. ## Related Videos - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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