> Markdown version of [/jobs/ext/1403288-servicenow-snow-ux-expert](https://www.wearedevelopers.com/jobs/ext/1403288-servicenow-snow-ux-expert). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow (SNOW) UX Expert - **Company:** Synertex LLC - **Location:** Bethesda, MD, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Adobe InDesign, Interaction Design, Microsoft Visio, Scrum Methodology, Lucidchart, Requirements Management, Systems Integration, User-Centered Design, Website Wireframe, Servicenow - **Published:** July 23, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8942415/servicenow-snow-ux-expert ## About the Role * Active TS/SCI with Poly is REQUIRED, * Minimum of 8 years of relevant experience, with proven expertise in collecting and refining technical requirements for SNOW applications and workflows. * 14+ years of professional experience * Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations. * Experience operating in dynamic team environments, collaborating with both technical and non-technical stakeholders. Skills * User research and analysis. * Interaction design. * Visual design. * Prototyping and usability testing. * Human-centered design principles. Interpersonal & Communication Skills: * Confidence working with very senior leadership and an ability to communicate clearly, calmly, and effectively across diverse audiences. * Demonstrated ability to navigate and collaborate across multiple contractor teams, fostering alignment in cross-functional environments. * Strong analytical and interpersonal skills for bridging the gap between technical teams and mission-driven stakeholders., * Familiarity with Intelligence Community (IC) environments, workflows, and directives. * Experience working in agile or hybrid development environments, including collaboration with Scrum teams. * Certification in ServiceNow frameworks or business analysis methodologies such as Certified Application Specialist or Certified Business Analyst Professional (CBAP). * Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio, Lucidchart, or other standard platforms. ## Description Given the nature of this role, the selected candidate will regularly interface with very senior IC staff and cross-functional contractors supporting separate contracts. This requires a calm, confident communication style to engage effectively with diverse stakeholders and enable mission success. As a ServiceNow UX Expert, you will play a pivotal role in designing user-centered solutions that improve mission effectiveness, enhance usability, and support the successful delivery of ServiceNow capabilities across the enterprise., * Understand user needs and behaviors through research. * Develop user personas and user journeys. * Design intuitive and user-friendly products and services. * Create wireframes, prototypes, and high-fidelity mockups. * Conduct usability testing and iterate on designs Collaboration with Stakeholders: * Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design and implementation. * Facilitate discussions and coordination between teams to ensure that requirements are clearly communicated and understood across contracts and workstreams. * Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW platform capabilities and best practices. Documentation and Communication: * Document user research findings, user journeys, wireframes, prototypes, and usability recommendations. * Present UX concepts, design recommendations, and usability findings to both technical and non-technical audiences. * Provide regular updates to IC leadership regarding UX initiatives, design improvements, and user feedback. Cross-Functional Leadership: * Interface confidently with senior IC officials, ensuring requirements workflows are driven by strategic priorities and communicated in a professional, poised manner. * Collaborate across multiple contractor teams, building relationships that foster open communication and alignment toward shared mission goals. Work Environment: * Collaboration: The role requires daily interaction with senior IC staff and integration with cross-functional contractor teams, where clear communication and strong interpersonal skills are essential. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)