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# Technical Support Specialist (Mid-shift)

- **Company:** NAVANTA LLC
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Networking Hardware, Internet Protocol, Computer Networking Systems
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=94f8bf31c6d2d15c

## About the Role

* Technical Capacity.
 * Problem Solving/Analysis.
 * Communication Proficiency.
 * Team Player.
 * Work Independently.
 * Time Management., Required Education and Experience
 * Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.
 * Basic understanding of principles and theories of network systems and management.
 * Basic understanding of Internet technologies and products.
 * At least one year of technical work experience or equivalent education.

Preferred Education and Experience

 * Two or more years of technical work experience.
 * One or more relevant technical certifications (e.g., A+, Network+ and Security+).

## Description

The Support Technical Specialist I is a staff position that provides technical support assisting end-users with their day-to-day technical issues.
Hours: 3pm-12am.
Responsibilities:
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 * Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
 * Act as the initial contact for all end-users that need technical support.
 * Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
 * Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
 * Follow defined procedures and policies to resolve recurring issues.
 * Escalate or involve senior technicians on more sensitive or complex end-user problems.
 * Perform related work as required.


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