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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Epic Analyst II - Willow Ambulatory - **Company:** Health, Inc - **Location:** Rockledge, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, System Configuration, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Software Systems, EHR Systems, Electronic Medical Records, Epic Willow, Information Technology - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f3d654360e018842 ## About the Role * Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field. * Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support. * Licensure: None * Certification: Epic accreditation in required specialty within six (6) months of start date. * Work Experience In Lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system or IT support. * Skills/Knowledge/Abilities: * Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint. * Basic problem-solving skills. * Strong communication skills. * Ability to learn new software systems quickly. * Familiarity with clinical workflows and healthcare operations., * Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field. * Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems. * Certification: * Relevant Healthcare Technology Certification(s): * Certified Healthcare Technology Specialist (CHTS). * Certified Associate in Healthcare Information and Management Systems (CAHIMS). * Certified Professional in Healthcare Information and Management Systems (CPHIMS). * Any other relevant certification(s) in Healthcare Technology. * Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute). * Prefer candidates with experience supporting Epic Willow Ambulatory, including Build, configuration, optimization, and end-user support within ambulatory pharmacy workflows. ## Description The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The Epic Applications Analyst is a key part of ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The Epic Applications Analyst I collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources., * Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues, and offering guidance on system functionality. * Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction. * Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership. * Aids in the development of user-facing training materials and resources to support the education and onboarding of all Health First clinical and operational staff who will utilize the EHR. * Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end-users have proper support while under the supervision of Senior Analysts, or Application Trainers. * Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively. * Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary., * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. ## Related Videos - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)