> Markdown version of [/jobs/ext/1403556-it-support-specialist-ii-charleston-sc](https://www.wearedevelopers.com/jobs/ext/1403556-it-support-specialist-ii-charleston-sc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - Charleston, SC - **Company:** M.C. Dean, Inc. - **Location:** Charleston, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Software as a Service, Collaborative Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Network Troubleshooting, Microsoft Office, Network Architecture, Network Connections, Routing, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Diagnostic Tools, Bluebeam, Microsoft InTune, Deployment Automation, Autodesk Autocad, User Administration - **Published:** July 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03a3a743ad16be14 ## About the Role A successful candidate will have a high school diploma with 3+ years of relevant experience. Additionally, the candidate must have AZ-900 fundamentals, A+ and Network+ certifications, along with demonstrated experience performing the duties described above, and possess technical knowledge and related skills in the following areas: * Windows 10, Windows 11, and, optionally, MacOS concepts, organization, and core administration and troubleshooting tools * Microsoft Active Directory (AD), Azure AD / Entra ID concepts, administration, and troubleshooting tools * Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools * Familiarity of remote support tools * MS Office 365 desktop application and collaboration tools (MS SharePoint, MS OneDrive, MS Teams) fundamental concepts, account provisioning, privileges, and troubleshooting tools * TCP/IP networking concepts (IP addressing, routing), core protocols and services (e.g., DHCP, DNS) and troubleshooting tools, To be successful in our fast-paced and ever evolving environment, a successful candidate should have a demonstrated track record of the following critical attributes: * Attention to detail and strong analytical and advanced problem-solving skills relying on a combination of fundamental knowledge and independent analysis; * Strong organizational, team collaboration, and mentoring skills to provide timely and efficient response to service requests while providing technical leadership to the support team; * Exceptional oral and written collaboration skills utilizing a variety of tools including ticketing systems, email, MS Teams, conferencing, etc. in a multi-discipline and geographically distributed environment; * Ability to handle challenging situations in a professional, cordial, and collaborative manner; * Commitment to continuous learning and professional development. Abilities: * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. ## Description As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of M.C. Dean staff by performing a variety of technical tasks including, but not limited to the following: * PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools (e.g., MS Autopilot, MS Intune). * Advanced account administration, including creation and management of project-specific groups, collaboration accounts, virtual desktop infrastructure (VDI), and secure environment access. * Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including but not limited to MS Office 365 components, engineering design software (e.g., BlueBeam Revue, Autodesk product suite, and related), and software as a service (SaaS) platform. * Troubleshooting network connectivity issues in a geographically distributed / multi-site secure environment based on zero-trust network architecture. * Initial Escalation-level support, including assisting more junior team members with their tasks, developing / improving technical procedures, and providing training. * Reviewing and updating support requests (tickets) in the ITSM ticketing tool, providing regular updates, initiating escalations. ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)