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# DAI Helpdesk Professionals (Manager & SME Opportunities)

- **Company:** GenTech Associates, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Information Systems, Oracle (Applications), Time Tracking Software, Microsoft Power Automate, Uipath, Oracle Erp
- **Published:** July 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d35d071368f5bc03

## About the Role

If you have extensive experience supporting DAI (Oracle Federal Financials) and providing end-user support, training, or financial system expertise, we'd like to hear from you., * Bachelor's degree in Accounting, Finance, Business, Information Systems, or a related field (or equivalent experience).

 * Extensive experience supporting Defense Agencies Initiative (DAI)/Oracle Federal Financials.
 * Experience supporting one or more of the following modules:
 * Budget to Report (B2R)
 * Cost Accounting
 * Procure to Pay (P2P)
 * Oracle Time & Labor (OTL)
 * Order to Cash (O2C)
 * OAS
 * Experience providing helpdesk support, user training, and troubleshooting.
 * Experience working with DoD financial operations.

Preferred Qualifications

 * Project leadership or Agile experience (Manager role).
 * Experience supporting AI-enabled process improvements, Power Automate, UiPath, or similar automation tools (Manager role).
 * Experience with Oracle Federal Financials or other DoD Oracle ERP implementations., * (DAI) or Oracle Federal Financials: 5 years (Required)
 * Department of Defense (DoD) financial systems: 3 years (Required)
 * Helpdesk or functional support for DAI: 3 years (Preferred)

## Description

* Provide Tier 1 DAI helpdesk support and issue triage.
 * Support Oracle Federal Financials (DAI) users across multiple financial business processes.
 * Develop user training materials and job aids.
 * Prepare bi-weekly metrics and monthly status reports.
 * Troubleshoot functional issues and provide guidance to end users.
 * Collaborate with government stakeholders to improve helpdesk operations.

Helpdesk Manager Responsibilities

In addition to the above, the Helpdesk Manager will:

 * Lead daily helpdesk operations and supervise contractor personnel.
 * Coordinate schedules and workload assignments.
 * Serve as the primary point of contact with the Government.
 * Identify opportunities for automation and process improvements using AI-assisted tools and modern automation technologies.


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